Travel Support Specialist - Hybrid & 24/7 Coverage

Amadeus Hospitality; Philippines; On-site; PHP 915,750 - 1,526,251; Full time

Job summary

Amadeus Hospitality is looking for a Customer Support Associate in Taguig, Philippines. The ideal candidate will handle customer queries regarding Amadeus Solutions and must have strong communication and customer service skills. A college degree and experience in a call center or travel industry are required. This role offers a hybrid work setup, requiring 2-3 days onsite per week along with rotating shifts to support 24/7 operations.

Qualifications

• Experience within a call center/help desk environment desired.
• Travel industry experience preferred.
• Ability to learn and understand new products and services.
• Ability to communicate effectively at all levels.

Responsibilities

• Serve as the first level of support for customers via all incoming channels.
• Resolve queries within the SLA and follow up on forwarded queries.
• Log all queries and provide detailed information in OneviewCX.
• Attend high standard training as necessary.

Skills

Strong communication skills

Customer service skills

Ability to respond positively to client requests

GDS experience

Helpdesk functionality

Education

College graduate of relevant discipline

Job description

Amadeus Hospitality is looking for a Customer Support Associate in Taguig, Philippines. The ideal candidate will handle customer queries regarding Amadeus Solutions and must have strong communication and customer service skills. A college degree and experience in a call center or travel industry are required. This role offers a hybrid work setup, requiring 2-3 days onsite per week along with rotating shifts to support 24/7 operations.