Airline Guest Experience Specialist (Onsite, Night Shifts)

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

A leading customer service firm in the Philippines is seeking a dedicated Customer Service Representative to assist customers for a premium airline account. In this role, you'll manage reservations and resolve various travel-related issues while ensuring customers receive outstanding service. Ideal candidates will possess strong communication skills, with at least 6 months of BPO or call center experience preferred. The position requires onsite work with shifting schedules, including nights.

Qualifications

• At least 6 months of BPO or call center experience.
• Fresh graduates with strong communication skills are welcome.
• Willing to work onsite with shifting schedules, including nights.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Assist with reservations, rebooking, cancellations, upgrades, and more.
• Provide expert info on flight schedules, policies, and travel requirements.
• Resolve issues quickly and effectively to create positive experiences.
• Accurately document interactions for seamless service.

Skills

Excellent English communication

Customer service abilities

Education

College Graduate or 2nd Year College Undergraduate

Senior High School Graduate

Job description

A leading customer service firm in the Philippines is seeking a dedicated Customer Service Representative to assist customers for a premium airline account. In this role, you'll manage reservations and resolve various travel-related issues while ensuring customers receive outstanding service. Ideal candidates will possess strong communication skills, with at least 6 months of BPO or call center experience preferred. The position requires onsite work with shifting schedules, including nights.