Airline Customer Experience Specialist

Concentrix; Quezon City; Presencial; PHP 223.200 - 334.800; Tempo integral

Resumo da vaga

A leading customer service provider in Metro Manila is seeking customer service agents to provide exceptional support for airline clients. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service, with strong English communication skills. Responsibilities include handling inquiries and bookings, resolving complaints, and collaborating with a team to ensure quality service.

Qualificações

• 0–2 years of experience in customer service.
• Ability to manage multiple tasks while providing quality service.

Responsabilidades

• Provide exceptional customer service to airline account customers.
• Handle inquiries, bookings, and changes efficiently via various communication channels.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain up-to-date knowledge of airline policies and procedures.
• Collaborate with team members to ensure a seamless customer experience.

Conhecimentos

Proficient in English language

Communication skills

Positive attitude

Patience

Problem-solving skills

Formação

High School Diploma or equivalent

Descrição da vaga

A leading customer service provider in Metro Manila is seeking customer service agents to provide exceptional support for airline clients. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service, with strong English communication skills. Responsibilities include handling inquiries and bookings, resolving complaints, and collaborating with a team to ensure quality service.