Airfreight Forwarding Support Specialist (24/7)

Madjam Empower Solution Inc.; Muntinlupa; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Signing bonus

Life Insurance

HMO

Sleeping Quarters

Employee Discount

Job summary

Madjam Empower Solution Inc. in Muntinlupa is seeking a senior airfreight specialist to oversee international shipments, ensuring on-time delivery and regulatory compliance. The role requires 3–4 years in airfreight and a strong grasp of incoterms and customs rules. This on-site, 24/7 shift-based position demands vigilance and discipline.

You will monitor operations, advise customers, negotiate with suppliers, and coordinate with clients to resolve issues, following SOPs.

Qualifications

• 3-4 years' experience in Airfreight, with strong exposure to international freight forwarding operations – both export and import.
• Expert-level knowledge of international air transport regulations, including incoterms, custom rules and compliance requirements.
• Strong sense of responsibility, rigor, attention to detail, and discipline in decision making and issue resolution.

Responsibilities

• Answer and handle customer requests
• Advise the customer on potential restrictions
• Resolve operational issues promptly
• Adhere to client specific SOPs
• Negotiate with suppliers
• Monitor shipments proactively, provide timely updates for visibility across clients system.

Skills

Airfreight

Freight forwarding

Customer service

SOP compliance

Shift work

Tools

Computer systems

Job description

Madjam Empower Solution Inc. in Muntinlupa is seeking a senior airfreight specialist to oversee international shipments, ensuring on-time delivery and regulatory compliance. The role requires 3–4 years in airfreight and a strong grasp of incoterms and customs rules. This on-site, 24/7 shift-based position demands vigilance and discipline.

You will monitor operations, advise customers, negotiate with suppliers, and coordinate with clients to resolve issues, following SOPs.