Air Freight Operations Specialist

DHL Global Forwarding; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

DHL Global Forwarding Philippines is seeking a detail-oriented professional to support back-end services for the Air freight line, collaborating with regional teams and ensuring timely, accurate task completion.

You will follow SOPs, meet SLAs, and work with ERP systems and MS Office, with 0–3 years in BPO or logistics preferred. Excellent English communication and a customer-centric approach are essential.

Qualifications

• Bachelor's degree (any field) required or equivalent
• Air Freight experience preferred
• Proficient in MS Office and ERP systems
• Strong English communication, written and verbal
• Good logical reasoning and customer-centric mindset

Responsibilities

• Understand station/country documentation requirements and ensure tasks follow SOPs
• Meet department SLAs and KPI targets as per guidelines
• Operate services according to shifts, countries or regions
• Deliver high service quality through timely and accurate service completion
• Collaborate with colleagues to identify improvements and best practices
• Flag challenges to supervisor promptly to ensure smooth operations
• Coordinate with stakeholders for regular communication and information flow

Skills

English communication

Air Freight experience

ERP exposure

Logical reasoning

Customer centricity

MS Office

Education

Bachelor's degree (any)

Logistics/Management degree (advantage)

Tools

ERP systems

MS Office

Job description

DHL Global Forwarding Philippines is seeking a detail-oriented professional to support back-end services for the Air freight line, collaborating with regional teams and ensuring timely, accurate task completion.

You will follow SOPs, meet SLAs, and work with ERP systems and MS Office, with 0–3 years in BPO or logistics preferred. Excellent English communication and a customer-centric approach are essential.