AI Quality Auditor | 50K Joining Bonus*

Cognizant; Taguig; On-site; PHP 550,000 - 800,000; Full time

Benefits offered by this job

₱50,000 Joining Bonus

Job summary

Cognizant in Taguig, Philippines, is seeking an AI Quality Auditor to ensure AI outputs meet quality, compliance, and customer experience standards. You will audit AI-generated work, apply standards, and identify quality gaps to drive continuous improvement.

Join the AI Operations team and contribute to root-cause analyses, calibration sessions, and actionable coaching based on audit findings. A joining bonus may be offered for qualified candidates starting November 9.

Qualifications

• 4-7 years of experience in Quality Assurance, Quality Auditing, Risk Operations, Compliance, or related fields.
• Hands-on auditing experience involving transactions, cases, or operational processes.
• Strong analytical, investigative, and critical-thinking skills.
• Experience with quality calibration and root cause analysis.
• Ability to deliver objective, evidence-based feedback.
• Strong reporting and data interpretation skills.
• Experience using Generative AI tools such as Microsoft Copilot, ChatGPT, Gemini, or equivalent platforms.
• AI evaluation or AI quality assessment experience is preferred.

Responsibilities

• Audit AI-generated work, operator interventions, and escalated cases.
• Apply quality standards, scorecards, and policy requirements consistently.
• Review outputs for accuracy, consistency, completeness, and compliance.
• Identify recurring defects, process gaps, and quality risks.
• Conduct root cause analysis and recommend improvement opportunities.
• Facilitate calibration sessions with Operations and Subject Matter Experts.
• Provide coaching insights based on audit findings.
• Prepare audit reports, defect trends, and quality analyses.

Skills

Quality Assurance

Audit

Analytical skills

Tools

Microsoft Copilot

ChatGPT

Gemini

Job description

Join our AI Operations team and play a key role in ensuring AI-generated outputs meet quality, compliance, and customer experience standards. As an AI Quality Auditor, you will assess AI performance, evaluate human interventions, identify quality gaps, and provide actionable insights that drive continuous improvement.

Key Responsibilities

• Audit AI-generated work, operator interventions, and escalated cases.
• Apply quality standards, scorecards, and policy requirements consistently.
• Review outputs for accuracy, consistency, completeness, and compliance.
• Identify recurring defects, process gaps, and quality risks.
• Conduct root cause analysis and recommend improvement opportunities.
• Facilitate calibration sessions with Operations and Subject Matter Experts.
• Provide coaching insights based on audit findings.
• Prepare audit reports, defect trends, and quality analyses.

Qualifications

• 4-7 years of experience in Quality Assurance, Quality Auditing, Risk Operations, Compliance, or related fields.
• Hands-on auditing experience involving transactions, cases, or operational processes.
• Strong analytical, investigative, and critical-thinking skills.
• Experience with quality calibration and root cause analysis.
• Ability to deliver objective, evidence-based feedback.
• Strong reporting and data interpretation skills.
• Experience using Generative AI tools such as Microsoft Copilot, ChatGPT, Gemini, or equivalent platforms.
• AI evaluation or AI quality assessment experience is preferred.

Successful candidates who will start on November 9 may qualify for a ₱50,000 Joining Bonus.

Terms and conditions apply.

Your future starts here—grow, thrive, and make an impact with Cognizant.