Customer Service Agent - Flexible Shifts & Growth

GPnC Manpower Services; Mabalacat; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive remuneration packages

Performance incentives

Career growth opportunities

On-the-job training

Job summary

GPnC Manpower Services is seeking enthusiastic Call Centre & Customer Service Agents for its Clark Freeport Zone facility in Pampanga. This full-time role centers on delivering outstanding customer experiences by handling inquiries and resolving issues.

You will be the voice of the organization, providing information, processing requests, and maintaining accurate records while upholding service standards and company policies.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced call centre environment and multitask effectively.
• Willingness to work flexible shifts including evenings, weekends or holidays.

Responsibilities

• Answering incoming customer calls and responding to enquiries in a professional and courteous manner
• Resolving customer issues and concerns efficiently whilst maintaining accurate records of interactions
• Processing customer requests, including orders, returns, and account updates
• Providing product and service information to customers with clarity and confidence
• Following established call centre procedures and company policies consistently
• Meeting call handling targets whilst maintaining quality standards and customer satisfaction metrics
• Identifying opportunities to upsell or cross-sell products or services where appropriate
• Collaborating with colleagues and team leaders to support business objectives and improve service delivery
• Maintaining professionalism and composure when handling difficult or challenging customer situations

Skills

Communication skills

Customer service orientation

Multitasking

Empathy

Computer systems proficiency

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Job description

GPnC Manpower Services is seeking enthusiastic Call Centre & Customer Service Agents for its Clark Freeport Zone facility in Pampanga. This full-time role centers on delivering outstanding customer experiences by handling inquiries and resolving issues.

You will be the voice of the organization, providing information, processing requests, and maintaining accurate records while upholding service standards and company policies.