Cloakroom Attendant

Solaire Resort; Parañaque; On-site; PHP 279,000 - 391,000; Full time

Job summary

Solaire Resort is seeking a Concierge/Bell Services associate to assist with luggage storage and guest item handling. The role involves logging and tagging belongings, maintaining inventory, and reporting unclaimed property in line with procedures, all while ensuring a clean, professional cloakroom and bagged counter area.

Candidates should have relevant hotel concierge/bell services experience and strong English communication skills.

Qualifications

• Minimum relevant experience in Concierge/Bell Services in the hotel industry.

Responsibilities

• Assist in storing and retrieving luggage for guests.
• Tag, log, and handle items with care.
• Perform daily inventory checks of stored items.
• Maintain documentation of deposited and retrieved items.
• Maintain cleanliness and professional appearance of cloakroom and bagged counter areas.

Skills

Concierge experience

Bell Services

Guest services

English proficiency

Job description

• State/Province NCR
• Country Philippines

Job Description

• Assist in storing and retrieving luggage and personal items for both in-house and non-in-house guests.
  
• Safely store all gest belongings, ensuring each item is properly tagged, logged, and handled with care.
  
• Perform daily inventory checks to maintain an updated record of stored items and monitor unclaimed property for appropriate reporting.
  
• Keep accurate documentation of all deposited and retrieved items in compliance with the departmental procedures.
  
• Maintain cleanliness, orderliness and professional appearance of the Cloakroom and Bagged Counter areas; report any maintenance or housekeeping concerns to the Shift-in-Charge
  
• Provide guest with accurate information about hotel services, facilities, and directions, and offer escort assistance when needed.
  
• Assist guest in handling and securing fragile or perishable items in accordance with quality and safety standards.
  
• Coordinate with Bell Dispatchers to ensure smooth and timely execution of guest request and item handling.
  
• Assist guest with the transportation needs in a prompt and courteous manner.
  
• Handle guest errands within or outside the property as required.
  

Requirements

• Minimum relevant experience of Concierge/ Bell Services in the Hotel industry is an advantage.
  
• Good command of both written and spoken English