Agent, Bay Tower Front Office

Solaireresort; Parañaque; On-site; PHP 200,000 - 320,000; Full time

Job summary

Solaireresort is seeking a front desk professional to handle guest check-in/check-out, reservations, and guest assistance while supporting smooth front office operations in NCR, Philippines. The role requires excellent communication and interpersonal skills and flexibility to work evenings, weekends, and holidays.

Experience in hospitality or customer service is preferred; prior exposure to Opera System is a plus.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Flexibility to work various shifts, including evenings and weekends.
• Guest check-in and check-out, reservation management and guest assistance responsibilities.

Responsibilities

• Guest Check-in and Check out.
• Reservation Management.
• Guest Assistance.
• Front Office Operation.
• Safety and Security.
• Administrative Tasks.
• Attends to guest complaints and coordinates with departments to resolve issues and ensure guest satisfaction.
• Opera System knowledge is an advantage.
• Positive attitude and willingness to exceed guest expectations.

Skills

Guest service

Communication

Interpersonal skills

Shift flexibility

Customer complaints handling

Tools

Opera System

Job description

• State/Province NCR
• Country Philippines

Job Description

Job Description:

Main Job Responsibilities

• Guest Check-in and Check out
  
• Reservation Management
  
• Guest Assistance
  
• Front Office Operation
  
• Safety and Security
  
• Administrative Tasks
  

Functional Job Responsibility

• Attends to guest complaints and facilitates their solution through effective coordination with the appropriate departments, or when necessary, through the Duty Manager/Guest Service Managers, in order to ensure guest satisfaction.
  
• Opera System knowledge as an advantage
  
• Excellent communication and interpersonal skills
  
• Previous experience in customer service or hospitality industry preferred.
  
• Flexibility to work various shifts, including evening, weekends and Holidays
  
• Positive attitude and willingness to go above and beyond to exceed guest expectations.