Agency Operations Manager

McCann; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

McCann Philippines in Manila is seeking an Agency Operations Manager to sit at the center of Client Leadership, Strategy, Creative, Connected Experience, and Operations. You will help create visibility across the agency, anticipate delivery risks, coordinate teams, and move work forward.

The role requires 1–3 years of experience, a diploma, and full-time, on-site commitment. You will work with senior leaders to improve alignment and execution across the agency.

Qualifications

• Experience in agency operations or related roles.
• Strong coordination across client leadership, strategy, creative and operations.
• Ability to spot bottlenecks and keep work moving.

Responsibilities

• Maintain visibility across active and incoming work, priorities, timelines, dependencies, and risks.
• Coordinate cross-functional teams to staff, prioritize and deliver projects.
• Anticipate resource gaps and delivery risks and drive solutions before escalations.
• Support agency-wide resource and capacity planning and operational readiness.
• Document, monitor, and close important actions and decisions.
• Improve operating discipline and delivery processes across teams.
• Coordinate major initiatives and operational transitions.
• Surface issues early and provide actionable recommendations.
• Partner with senior leaders to improve visibility and alignment.

Skills

Stakeholder management

Cross-functional coordination

Prioritization

Problem solving

Communication skills

Organization

Influence without authority

Education

Diploma

Job description

On-site - Manila 1-3 Yrs Exp Diploma Full-time

Job Description
Position Title: Agency Operations Manager
Reports to: Chief Operating Officer
McCann Philippines
Great agencies don't run on process alone. They run on people who can see around corners, connect the dots, and keep complex work moving.
We're looking for an Operations Manager who understands agency life and thrives at the center of it.
This role sits at the intersection of Client Leadership, Strategy, Creative, Connected Experience, and Operations. You'll help create visibility across the agency, anticipate delivery risks before they become problems, coordinate teams toward shared outcomes, and help ensure the work moves forward.
If you're the type of person who naturally sees bottlenecks before others do, enjoys bringing clarity to chaos, and follows through until things are resolved, we'd like to meet you.

What You'll Do

• Maintain visibility across active and incoming work, priorities, timelines, dependencies, and risks across the agency.
• Work with cross-functional teams to ensure projects are properly staffed, prioritized, and delivered.
• Anticipate resource gaps, workload pressure, and delivery risks, then drive solutions before they become escalations.
• Support agency-wide resource and capacity planning, including operational readiness.
• Ensure important actions, decisions, and commitments are documented, monitored, and closed.
• Help strengthen operating discipline, delivery processes, and ways of working across teams.
• Coordinate major initiatives, capability rollouts, and operational transitions.
• Surface issues early and provide thoughtful recommendations rather than simply raising concerns.
• Partner with senior leaders to improve visibility, alignment, and execution across the agency.

What Success Looks Like

• You don't wait for problems to find you.
• You create clarity where there's ambiguity.
• You keep work moving when priorities shift.
• You build trust because people know you'll follow through.
• Leaders spend less time chasing updates because you have already identified risks, aligned stakeholders, and helped the team move toward resolution.

What We're Looking For

• Experience in agency operations, account management, project management, resource management, business operations, or a related role.
• Strong stakeholder management and cross-functional coordination skills.
• Ability to balance multiple priorities in a fast-moving environment.
• Strong judgment and problem-solving ability.
• Comfortable working with senior leaders and navigating competing priorities.
• Excellent communication skills.
• Highly organized with strong attention to detail and follow-through.
• Ability to influence without formal authority.

Bonus Points If You Have

• Experience in advertising, creative, digital, media, marketing, consulting, or professional services environments.
• Exposure to resource management, capacity planning, or workflow optimization.
• Experience helping teams adopt new processes, tools, or ways of working.

Why This Role Matters

This is not an administrative coordination role.
This is a role for someone who wants to help shape how a high-performing agency operates. You'll work closely with agency leadership, gain visibility across the business, and play a direct role in helping teams do their best work.

Requirements

Process Improvement Team Leadership Project Management Data Analysis Customer Relationship Management Problem Solving Performance Metrics Time Management Communication Skills