Agency Operations Lead — Delivery & Strategy

McCann; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

McCann Philippines in Manila is seeking an Agency Operations Manager to sit at the center of Client Leadership, Strategy, Creative, Connected Experience, and Operations. You will help create visibility across the agency, anticipate delivery risks, coordinate teams, and move work forward.

The role requires 1–3 years of experience, a diploma, and full-time, on-site commitment. You will work with senior leaders to improve alignment and execution across the agency.

Qualifications

• Experience in agency operations or related roles.
• Strong coordination across client leadership, strategy, creative and operations.
• Ability to spot bottlenecks and keep work moving.

Responsibilities

• Maintain visibility across active and incoming work, priorities, timelines, dependencies, and risks.
• Coordinate cross-functional teams to staff, prioritize and deliver projects.
• Anticipate resource gaps and delivery risks and drive solutions before escalations.
• Support agency-wide resource and capacity planning and operational readiness.
• Document, monitor, and close important actions and decisions.
• Improve operating discipline and delivery processes across teams.
• Coordinate major initiatives and operational transitions.
• Surface issues early and provide actionable recommendations.
• Partner with senior leaders to improve visibility and alignment.

Skills

Stakeholder management

Cross-functional coordination

Prioritization

Problem solving

Communication skills

Organization

Influence without authority

Education

Diploma

Job description

McCann Philippines in Manila is seeking an Agency Operations Manager to sit at the center of Client Leadership, Strategy, Creative, Connected Experience, and Operations. You will help create visibility across the agency, anticipate delivery risks, coordinate teams, and move work forward.

The role requires 1–3 years of experience, a diploma, and full-time, on-site commitment. You will work with senior leaders to improve alignment and execution across the agency.