AFTERSALES TECHNICAL ENGINEER

IAN SOLAR ENERGY CORP; Plaridel; On-site; PHP 223,000 - 335,000; Full time

Job summary

IAN SOLAR ENERGY CORP in the Philippines is seeking a skilled on-site service technician to support solar systems, inverters, and batteries. You will diagnose issues, perform troubleshooting, and deliver practical solutions.

You will conduct site visits, test equipment, prepare reports, handle warranty claims, and coordinate with customers and service teams to ensure reliable operation.

Qualifications

• Experience in technical support for solar systems and related equipment.
• Ability to conduct site visits, diagnose issues, and propose solutions.
• Strong written and verbal communication for reports and customer interactions.
• Familiarity with warranty processes and service documentation.

Responsibilities

• Provide technical assistance and troubleshooting for solar systems, inverters, batteries, and related equipment.
• Conduct site visits and inspections to assess system performance, diagnose technical issues, and recommend appropriate solutions.
• Handle customer inquiries, technical complaints, warranty claims, and repair requests.
• Coordinate with service teams, installers, suppliers, and customers to resolve technical concerns.
• Perform system testing, maintenance, and on-site technical evaluations.
• Prepare site inspection reports, service reports, troubleshooting records, and warranty documentation.
• Monitor unresolved technical issues and ensure timely resolution.
• Provide technical guidance and instructions to customers regarding product operation and maintenance.
• Perform other related duties as assigned by management.

Skills

Troubleshooting

Site inspections

Customer service

Warranty handling

Technical coordination

Job description

1. Provide technical assistance and troubleshooting for solar systems, inverters, batteries, and related equipment.

2. Conduct site visits and inspections to assess system performance, diagnose technical issues, and recommend appropriate solutions.

3. Handle customer inquiries, technical complaints, warranty claims, and repair requests.

4. Coordinate with service teams, installers, suppliers, and customers to resolve technical concerns.

5. Perform system testing, maintenance, and on-site technical evaluations.

6. Prepare site inspection reports, service reports, troubleshooting records, and warranty documentation.

7. Monitor unresolved technical issues and ensure timely resolution.

8. Provide technical guidance and instructions to customers regarding product operation and maintenance.

9. Perform other related duties as assigned by management.