Aftersales Engineer

Ensky Corporation; Caloocan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Ensky Corporation in Caloocan is seeking a field-based Technical Support & Troubleshooting engineer with 1–3 years of experience in solar systems. The role covers on-site and remote assistance, diagnostics, and coordinating repairs and maintenance to ensure optimal system performance.

You will respond to client inquiries, conduct performance monitoring, and prepare reports. A Bachelor’s degree in Electrical Engineering is required; licensure is a plus.

Qualifications

• Bachelor’s Degree in Electrical Engineering or related field.
• Licensed Electrical Engineer is an advantage.
• Experience with solar PV systems or aftersales support preferred.

Responsibilities

• Respond to client concerns and service requests for solar systems.
• Diagnostics, troubleshooting, and root-cause analysis.
• Coordinate repair and preventive maintenance with technical teams.
• Provide remote and on-site technical assistance as needed.
• Monitor system performance and prepare service reports.

Skills

Electrical engineering knowledge

Analytical thinking

Customer service

Education

Bachelor's degree in Electrical Engineering

Licensed Electrical Engineer (advantage)

Tools

Microsoft Office

PV systems monitoring software

Job description

On-site - Caloocan 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Technical Support & Troubleshooting

• Respond to client concerns, technical issues, and service requests related to installed solar systems.
• Conduct system diagnostics, troubleshooting, and root cause analysis for system abnormalities or failures.
• Coordinate repair, replacement, and corrective actions for defective components such as solar panels, inverters, batteries, breakers, and monitoring devices.
• Provide remote and on-site technical assistance when necessary.

System Monitoring & Performance Checking

• Monitor solar system performance using monitoring platforms and software.
• Analyze generation data and identify underperformance issues.
• Prepare system performance reports and recommendations for corrective action
• Ensure optimal operation and efficiency of installed solar systems.

Preventive Maintenance

• Schedule and conduct preventive maintenance inspections for installed solar systems.
• Ensure maintenance activities are properly documented and completed on time.
• Coordinate with technical teams for maintenance and servicing requirements.

Warranty & Service Coordination

• Process warranty claims for defective equipment and coordinate with suppliers or manufacturers.
• Maintain records of warranties, service reports, and replacement history.
• Coordinate service schedules with clients and internal technical teams.

Client Relations & Customer Service

• Address customer inquiries and concerns in a professional and timely manner.
• Educate clients regarding proper system operation, monitoring, and maintenance.
• Maintain positive relationships with clients to ensure customer satisfaction and retention.

Documentation & Reporting

• Prepare technical reports, incident reports, maintenance reports, and service documentation.
• Maintain accurate records of service requests, troubleshooting activities, and completed work.
• Ensure proper filing and updating of client service records.

Coordination & Compliance

• Coordinate with Engineering, Installation, Sales, and Procurement Departments regarding after-sales concerns.
• Ensure compliance with company standards, electrical safety regulations, and operational procedures.
• Assist in improving after-sales processes and customer support systems.

Job Requirements

• Bachelor’s Degree in Electrical Engineering or related engineering field.
• Licensed Electrical Engineer is an advantage.
• With experience in solar photovoltaic (PV) systems, electrical systems, or aftersales support is preferred.
• Knowledgeable in solar system troubleshooting, maintenance, and monitoring platforms.
• Strong technical, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office and technical reporting.
• Willing to conduct fieldwork and site visits when required.