After-Sales Officer

Formula Oil Corporation; Quezon City; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Competitive salary with incentives

Mentorship from expert engineers

Growth potential to lead after-sales/O

Job summary

Formula Oil Corporation is seeking an After-Sales Officer/Engineer to own the customer experience after a system is commissioned. You will plan maintenance, troubleshoot remotely and on-site, and respond quickly to all after-sales concerns.

You will grow the business by offering maintenance packages to new and existing clients, turning excellent service into recurring revenue while monitoring systems via cloud platforms and managing warranties and records.

Qualifications

• Bachelor's degree in Electrical or Electronics engineering.
• Licensed (REE/RME) an advantage.
• Experience in solar PV, electrical systems or equipment servicing.
• Strong remote and on-site troubleshooting skills.

Responsibilities

• Plan preventive maintenance for PV systems, batteries and related equipment.
• Troubleshoot remotely and on-site to restore performance quickly.
• Serve as primary contact for after-sales inquiries and support.
• Develop after-sales services and maintenance packages to generate revenue.
• Monitor systems via cloud platforms and identify anomalies.
• Manage warranty claims and service records.
• Build long-term client relationships for renewals and referrals.
• Coordinate with engineering and project teams to share learnings.

Skills

Electrical engineering

Solar PV

Troubleshooting

Customer service

Field visits

Driver's license

Commercial aptitude

Education

Electrical Engineering

Electronics Engineering

REE/RME license (advantage)

Tools

Inverters

Batteries

Monitoring platforms

Job description

About the role

We are looking for a technically capable and client-focused After-Sales Officer / Engineer to own the customer experience after a system is commissioned. You will keep clients' solar and energy systems performing at their best - planning maintenance, troubleshooting issues remotely and on-site, and responding promptly to all after-sales concerns. Beyond service, you will help grow the business by offering after-sales and maintenance packages to new and existing clients, turning excellent service into recurring revenue.

Key responsibilities

• Preventive maintenance planning: develop and schedule preventive maintenance programs for PV systems, batteries, and related equipment to ensure optimal performance and uptime.
• Troubleshooting (remote & on-site): diagnose and resolve system faults - first through remote monitoring platforms, and on-site when needed - restoring performance quickly.
• Client response & support: serve as the primary point of contact for all after-sales inquiries, responding promptly and professionally in line with our 24-hour response commitment.
• After-sales business development: acquire new clients and offer after-sales services - maintenance contracts, monitoring, and service packages - to both new and existing customers, generating recurring revenue.
• System monitoring: monitor installed systems via cloud platforms, identify anomalies proactively, and attend to issues before they affect the client.
• Warranty & documentation: manage warranty claims, service records, and maintenance reports; maintain accurate documentation of all after-sales activity.
• Client relationships: build long-term relationships that drive renewals, referrals, and customer satisfaction.
• Coordination: work with the engineering and project teams to elevate complex issues and feed field learnings back into design and installation quality.

About you

• Graduate of Electrical Engineering, Electronics Engineering, or a related technical field; licensed (REE/RME) an advantage.
• Experience in solar PV, electrical systems, or equipment servicing / after-sales; familiarity with inverters, batteries, and monitoring platforms strongly preferred.
• Strong troubleshooting and diagnostic skills, both remote and hands-on.
• Customer-service orientation with clear, professional communication.
• Comfortable with field/site visits; willing to travel to client sites. Driver's license an advantage.
• Some commercial aptitude — able to identify and offer relevant service/maintenance packages to clients.
• Organized, self-driven, and able to manage multiple client concerns and schedules.

About us

We are a renewable-energy EPC company delivering solar, battery storage, and EV-charging infrastructure across the residential, commercial, industrial, and utility sectors. We are led by a Registered Electrical Engineer and ASEAN Engineer with over 11 years in the solar industry across the Philippine and U.S. markets, backed by an established engineering team and a dedicated design operation. Our 5-year workmanship warranty and 24-hour response commitment make after-sales service central to our promise of premium energy solutions.

Benefits

• Competitive salary with incentives tied to after-sales service sales and client retention.
• A pivotal role in delivering our 5-year warranty and 24-hour response promise.
• Mentorship from a Registered Engineer and an experienced technical team.
• Growth potential to lead the after-sales / O&M function as the company scales.