Aftersales Manager: Drive Service Excellence & Growth

MG Matina - Service Department; Davao City; On-site; PHP 500,000 - 900,000; Full time

Job summary

MG Matina - Service Department in Davao City, Philippines, seeks a qualified Registered Mechanical Engineer to lead the Service Department. The candidate will oversee service operations, monitor KPIs, and promote the company image while ensuring high customer satisfaction.

The role requires at least 3 years in automotive service, strong process understanding, and proficiency with computer tools. Driver’s license and excellent communication skills are essential for success.

Qualifications

• Registered Mechanical Engineer with professional license.
• At least 3 years automotive service experience as service advisor or parts man.
• Understands service process.
• Proficient with computer applications.
• Able to write business letters/emails.
• Excellent customer service, interpersonal and communication skills.
• Requires Driver’s License.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and targets, promoting company image.
• Ensure KPI achievement and monitor reports and deadlines for the Service Department.
• Review and track service-related reports, plans and efficiency metrics to improve operations.
• Develop and monitor marketing plans to increase productivity, revenues, and profits.
• Visit corporate accounts and insurance companies to promote goodwill and the company image.
• Coordinate with HR/DMO for training needs and participate in meetings/trainings.

Skills

Registered Mechanical Engineer

Automotive service experience

Service process understanding

Computer proficiency

Business writing

Customer service & communication

Driver’s license

Job description

MG Matina - Service Department in Davao City, Philippines, seeks a qualified Registered Mechanical Engineer to lead the Service Department. The candidate will oversee service operations, monitor KPIs, and promote the company image while ensuring high customer satisfaction.

The role requires at least 3 years in automotive service, strong process understanding, and proficiency with computer tools. Driver’s license and excellent communication skills are essential for success.