Aftersales Manager

Ace-Tech Electronics; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ace-Tech Electronics in Metro Manila is seeking a Working Technical & Aftersales Lead to manage client service operations for our EV fleet products, including electric light trucks, e-jeepneys, lithium battery packs, and charging infrastructure. This on-site role combines hands-on repair with field dispatch management.

You own the post-sale customer experience, leading from the shop floor to enforce SLAs and resolve complex issues while coaching technicians.

Qualifications

• 4+ years in field service leadership, technical aftersales, or service workshop management (e.g., commercial vehicles, heavy equipment, industrial machinery, or power systems). Electronic Engineering background a plus
• Strong foundational electro-mechanical diagnostic ability (reading schematics, multimeters, harness wiring). Specific EV and lithium battery systems training will be provided.
• Takes personal responsibility for customer uptime; hands-on on shop floor to hit SLA targets.
• Outstanding verbal and written English; able to communicate technical realities to business owners and logistics directors.
• Drivers License & Mobility: Valid driver's license and willingness to conduct site visits and emergency field dispatches across Metro Manila.

Responsibilities

• Primary Technical Interface: Act as the main point of contact for fleet operators, logistics managers, and depot heads; handle escalations with calm, professional, and transparent communication.
• SLA Management & Uptime Focus: Establish, monitor, and enforce Service Level Agreements (SLAs) for diagnostic turnaround and field repairs to keep client fleets running.
• Warranty & Root-Cause Reporting: Explain failure diagnostics and repair plans clearly to clients; coordinate internal reporting between field data and management.
• Lead from the Front: Work alongside technicians on vehicle bays and workbench diagnostic setups - troubleshooting electrical harnesses, swapping battery modules, and performing component repairs.
• Operational Discipline & Quality Control: Develop clear repair checklists, SOPs, and safety protocols to ensure high-quality workmanship across the shop.
• Emergency Field Dispatch: Take direct charge of critical field breakdowns across Metro Manila, performing on-site triage and managing spare component swaps.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer communication

Leadership

SLA management

Education

Electronic Engineering background

Tools

Multimeters

Reading schematics

Harness wiring

Job description

Role Title: Working Technical & Aftersales Lead (Commercial Fleet Support)

Location: Metro Manila (On-Site & Field Ops)

Type: Full-Time

Role Overview

We are looking for a high-accountability, hands-on Aftersales & Technical Lead to manage client service operations for our electric light trucks, e-jeepneys, lithium battery packs, and charging infrastructure.

In this role, you own the entire customer experience post-sale. You will operate as a "first among equals"-leading from the shop floor and field dispatches, taking direct responsibility for complex repairs, and enforcing service SLAs. While we will train you on our specific EV powertrains and battery management systems, you must bring strong foundational electrical/mechanical troubleshooting skills, exceptional client communication under pressure, and absolute operational ownership.

Key Responsibilities

Client Experience & Account Ownership

- Primary Technical Interface: Act as the main point of contact for fleet operators, logistics managers, and depot heads; handle escalations with calm, professional, and transparent communication.

- SLA Management & Uptime Focus: Establish, monitor, and enforce Service Level Agreements (SLAs) for diagnostic turnaround and field repairs to keep client fleets running.

- Warranty & Root-Cause Reporting: Explain failure diagnostics and repair plans clearly to clients; coordinate internal reporting between field data and management.

Hands-On Execution & Team Oversight

- Lead from the Front: Work alongside technicians on vehicle bays and workbench diagnostic setups - troubleshooting electrical harnesses, swapping battery modules, and performing component repairs.

- Operational Discipline & Quality Control: Develop clear repair checklists, standard operating procedures (SOPs), and safety protocols to ensure high-quality workmanship across the shop.

- Emergency Field Dispatch: Take direct charge of critical field breakdowns across Metro Manila, performing on-site triage and managing spare component swaps.

Qualifications & Core Traits

- Background: 4+ years in field service leadership, technical aftersales, or service workshop management (e.g., commercial vehicles, heavy equipment, industrial machinery, or power systems). Electronic Engineering background a plus

- Practical Aptitude: Strong foundational electro-mechanical diagnostic ability (reading schematics, multimeters, harness wiring). *Specific EV and lithium battery systems training will be provided.*

- High Ownership Mindset: Takes personal responsibility for customer uptime; willing to get hands dirty on the shop floor to hit SLA targets.

- Client Communication: Outstanding verbal and written English; confident communicating technical realities to business owners and logistics directors.

• - Drivers License & Mobility: Valid driver's license and willingness to conduct site visits and emergency field dispatches across Metro Manila.