Aftersales Manager - Tuguegarao

SEAOIL Philippines, Inc.; Metro Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking an Aftersales Manager to lead dealer aftersales operations in Tuguegarao, ensuring service quality, parts availability, and superior customer support.

The role drives dealer profitability, customer satisfaction, and brand reputation, with emphasis on the EV market. You will supervise the dealer aftersales team, coordinate with departments, enforce standards, manage inventory, and implement continuous improvement initiatives.

Qualifications

• Graduate of a four-year course.
• Extensive experience in automotive aftersales (Service and Parts) operations.
• Strong skills in customer feedback analysis and organizational management.
• Proficiency in Dealer Management Systems and office software.
• Willing to extend working hours, holidays or weekends, as needed.
• Willing to do field work, as needed.
• Willing to travel domestically for deployment and other assignments.
• Willing to work a six-day shift (Mondays to Saturdays).

Responsibilities

• Build and lead the dealer after sales team to maintain brand standards and develop personnel.
• Coordinate with dealer departments to implement BYD/MAPVI policies and standards.
• Enforce daily BYD Service and Parts Operations Standards for quality and availability.
• Manage parts ordering and inventory to support efficient service operations.
• Monitor aftersales performance and conduct audits for continuous improvement.
• Support improvement initiatives like F1 program to boost service accuracy and satisfaction.
• Develop annual aftersales training plans and prepare equipment and personnel reserves.
• Handle major customer complaints and crises with timely resolutions.
• Formulate salary and incentive schemes and conduct performance appraisals.
• Ensure timely reporting to MAPVI and submission of required documents.
• Perform other functions as assigned.

Skills

Dealer Management Systems

Office software

Customer feedback analysis

Organizational management

Education

Bachelor's degree

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Aftersales Manager - Tuguegarao!

What is this role about?

The After-Sales Manager oversees after-sales operations, ensuring efficient servicing and parts availability while delivering excellent customer support.

The role directly contributes to customer satisfaction, retention, and repeat business, which are critical drivers of dealership profitability and brand reputation, especially in the EV market.

What will YOU do?

• Build and lead the dealer after sales team to maintain brand standards and ensure the development of skilled personnel;

• Coordinate with other dealer departments to implement BYD/MAPVI policies, standards, and management requirements;

• Enforce daily compliance with BYD Service and Parts Operations Standards, ensuring consistent service quality and parts availability;

• Manage parts ordering and inventory levels, maintaining mandated stock to support efficient service operations;

• Monitor and track aftersales performance and operations, conducting audits and self-evaluations to drive continuous improvement;

• Implement and support improvement initiatives such as the “Fix It Right the First Time” (F1) program to enhance service accuracy and customer satisfaction;

• Develop and implement annual aftersales personnel training plans and prepare necessary equipment and personnel reserves;

• Manage and follow up on major customer complaints and crisis incidents, ensuring timely resolution to protect customer satisfaction;

• Formulate salary and incentive schemes for aftersales personnel, and conduct regular performance appraisals and job adjustments;

• Ensure timely and accurate reporting to MAPVI, including submission of mandatory reports and documents to maintain compliance and transparency; and

• Performs other functions that may be assigned from time to time.
  

What will YOU need?

• Graduate of a four-year course

• With extensive experience in automotive aftersales (Service and Parts) operations

• Strong skills in customer feedback analysis, excellent organizational management

• Proficiency in Dealer Management Systems and office software

• Willing to extend working hours, work on holidays, or weekends, as needed

• Willing to do field work, as needed

• Willing to travel domestically for deployment and other assignments

• Willing to work a six-day shift (Mondays to Saturdays)