Regional Service Manager

XPENG; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

XPENG Philippines is seeking an experienced role to oversee end-to-end aftersales technical support across the Philippine dealer network. The role standardizes EV aftermarket services, resolves field issues, and ensures warranty governance aligns with brand and national regulations to deliver a consistent customer experience.

The candidate should have solid EV tech knowledge, OEM aftersales experience, CSI improvement skills, and strong dealer relationship management with English fluency.

Qualifications

• Solid EV technical knowledge across battery systems, electronics and diagnostics.
• Proven OEM aftersales experience in dealer management and warranty admin.
• Strong CSI improvement, process optimization and issue resolution skills.
• Excellent communication and dealer relationship management; English fluent.

Responsibilities

• Provide on-site and remote EV technical support and dealer training.
• Manage dealer onboarding and ensure compliance with regulations and brand training.
• Conduct workshop audits and CSI improvement reviews.
• Coordinate bulletins, service campaigns and recalls with HQ.
• Resolve escalated customer cases and critical technical issues.
• Maintain dealer network relations and optimize aftersales/warranty performance.

Skills

EV technical knowledge

OEM aftersales experience

CSI improvement

Communication skills

Dealer relationship mgmt

Job description

Role Summary

This role oversees end-to-end aftersales technical support, dealer compliance, warranty governance and CSI improvement for the Philippine dealer network. It standardizes EV aftermarket services, resolves field technical issues, and aligns local service operations with brand and national regulatory requirements to deliver consistent customer experience across the Philippines market.

Key Responsibilities

• 1. Deliver on-site and remote EV technical support, repair audits, warranty spot checks, and dealer service training.
• 2. Manage dealer onboarding, ensure full compliance with Philippine automotive regulations, service standards and mandatory brand training requirements.
• 3. Conduct regular workshop quality audits and CSI improvement reviews to standardize dealer service operations.
• 4. Coordinate technical bulletins, service campaigns and recall execution; collaborate with HQ to investigate and close field quality and technical issues.
• 5. Resolve escalated customer cases and critical technical complaints to elevate overall customer experience.
• 6. Maintain stable dealer network relationships, drive process optimization and control regional aftersales & warranty quality performance.

Key Requirements

• 1. Solid EV technical knowledge covering battery systems, vehicle electronics and advanced diagnostics.
• 2. Proven OEM aftersales experience in dealer management, warranty administration and workshop compliance.
• 3. Strong capability in CSI improvement, process optimization and field issue resolution.
• 4. Excellent communication, stakeholder coordination and dealer relationship management skills.
• 5. Familiarity with Philippine automotive aftersales regulations is preferred; fluent in English.

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