Aftersales Manager - Tuguegarao

SEAOIL Philippines, Inc.; Tuguegarao; On-site; PHP 600,000 - 900,000; Full time

Job summary

SEAOIL Philippines, Inc. in Tuguegarao is seeking an Aftersales Manager to lead dealer aftersales operations, ensuring service quality and parts availability for top customer satisfaction.

This role drives dealer profitability and brand reputation by maintaining standards across service and parts activities. You will coordinate with departments, implement MAPVI policies, and oversee training, reporting, and continuous improvement initiatives while managing major customer issues and driver

Qualifications

• Extensive experience in automotive aftersales (Service and Parts) operations.
• Strong skills in analyzing customer feedback and improving processes.
• Excellent organizational management and team leadership.
• Proficiency in Dealer Management Systems and standard office software.

Responsibilities

• Build and lead the dealer aftersales team to maintain brand standards.
• Coordinate with dealer departments to implement BYD/MAPVI policies and requirements.
• Enforce daily service and parts operations standards for quality and inventory.
• Manage parts ordering and inventory to support efficient service operations.
• Monitor aftersales performance and conduct audits for continuous improvement.
• Lead improvement initiatives like 'Fix It Right the First Time' for accuracy and satisfaction.
• Develop annual aftersales training plans and prepare equipment/personnel reserves.
• Handle major customer complaints with timely resolutions to protect satisfaction.
• Formulate salary and incentives for aftersales personnel; conduct appraisals.
• Ensure timely reports to MAPVI with required documents.

Skills

Aftersales management

Customer feedback analysis

Organizational management

Office software

Education

Bachelor degree

Tools

Dealer Management System

MS Office

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Aftersales Manager - Tuguegarao!

What is this role about?

The After-Sales Manager oversees after-sales operations, ensuring efficient servicing and parts availability while delivering excellent customer support.

The role directly contributes to customer satisfaction, retention, and repeat business, which are critical drivers of dealership profitability and brand reputation, especially in the EV market.

What will YOU do?

• Build and lead the dealer after sales team to maintain brand standards and ensure the development of skilled personnel;


• Coordinate with other dealer departments to implement BYD/MAPVI policies, standards, and management requirements;


• Enforce daily compliance with BYD Service and Parts Operations Standards, ensuring consistent service quality and parts availability;


• Manage parts ordering and inventory levels, maintaining mandated stock to support efficient service operations;


• Monitor and track aftersales performance and operations, conducting audits and self-evaluations to drive continuous improvement;


• Implement and support improvement initiatives such as the “Fix It Right the First Time” (F1) program to enhance service accuracy and customer satisfaction;


• Develop and implement annual aftersales personnel training plans and prepare necessary equipment and personnel reserves;


• Manage and follow up on major customer complaints and crisis incidents, ensuring timely resolution to protect customer satisfaction;


• Formulate salary and incentive schemes for aftersales personnel, and conduct regular performance appraisals and job adjustments;


• Ensure timely and accurate reporting to MAPVI, including submission of mandatory reports and documents to maintain compliance and transparency; and


• Performs other functions that may be assigned from time to time.

What will YOU need?

• Graduate of a four-year course


• With extensive experience in automotive aftersales (Service and Parts) operations


• Strong skills in customer feedback analysis, excellent organizational management


• Proficiency in Dealer Management Systems and office software


• Willing to extend working hours, work on holidays, or weekends, as needed


• Willing to do field work, as needed


• Willing to travel domestically for deployment and other assignments


• Willing to work a six-day shift (Mondays to Saturdays)