After-Sales Training & Support Specialist

Shimadzu Philippines Corporation; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Shimadzu Philippines Corporation seeks a committed team member to support customers after installation across functional areas in Taguig. You will train users and assist with operation and application needs, ensuring feedback is captured and acted upon.

As part of the role, you will troubleshoot issues, provide telephone-based clinical application support, and deliver timely reports to management and customers. This position offers on-site work in Taguig.

Responsibilities

• After-Sales: Conducts user, operation, and application training for customers after installation or as needed.
• Documents and manages customer feedback and all relevant activities.
• Troubleshoots customer issues as necessary.
• Provides telephone-based clinical application support to both external and internal customers.
• Provides timely and accurate territory reports to management and customers as requested.

Job description

Shimadzu Philippines Corporation seeks a committed team member to support customers after installation across functional areas in Taguig. You will train users and assist with operation and application needs, ensuring feedback is captured and acted upon.

As part of the role, you will troubleshoot issues, provide telephone-based clinical application support, and deliver timely reports to management and customers. This position offers on-site work in Taguig.