Application Specialist

Shimadzu Philippines Corporation; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Shimadzu Philippines Corporation seeks a committed team member to support customers after installation across functional areas in Taguig. You will train users and assist with operation and application needs, ensuring feedback is captured and acted upon.

As part of the role, you will troubleshoot issues, provide telephone-based clinical application support, and deliver timely reports to management and customers. This position offers on-site work in Taguig.

Responsibilities

• After-Sales: Conducts user, operation, and application training for customers after installation or as needed.
• Documents and manages customer feedback and all relevant activities.
• Troubleshoots customer issues as necessary.
• Provides telephone-based clinical application support to both external and internal customers.
• Provides timely and accurate territory reports to management and customers as requested.

Job description

I. After-Sales Support

• Conducts user, operation, and application training for customers after every installation or as needed.

• Documents and manages customer feedback and all relevant activities.

• Troubleshoots customer issues as necessary.

• Provides telephone-based clinical application support to both external and internal customers.

• Provides timely and accurate territory reports to management and customers as requested.

II. Sales Support

• Ensures customer satisfaction by providing quality after-sales support.

• Enhances knowledge of Shimadzu products by attending in-house seminars and training (both local and international) as assigned by the supervisor. Conducts and shares acquired knowledge through in-house seminars with other staff.

• Supports the Sales Team by demonstrating products to potential customers.

• Coordinates and communicates with Shimadzu or other principal offices regarding product-related technical matters.

III. Office Work

• Attends weekly, monthly, and other meetings as required by the supervisor, immediate head, or management.

• Informs the Manager/Senior Manager of his/her whereabouts and notifies them in advance whenever he/she will be late or unable to report for work on a specific date.

• Maintains cleanliness and orderliness in the work area.

• Prepares service-related and other reports as required.