Diagnostics Applications Specialist: Training & Solutions

SERVE DIAGNOSTICA; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

SERVE DIAGNOSTICA in Manila is seeking an Application Specialist to provide expert application and technical support for our diagnostic products. You will develop product knowledge, support demonstrations, training, and equipment implementation at customer sites.

The role involves troubleshooting, QC, calibration, and collaboration with Sales, Service, and Management to meet customer needs, while traveling to client sites as required.

Qualifications

• Bachelor's degree in Medical Technology or Medical Laboratory Science required.
• Registered Medical Technologist/Medical Laboratory Scientist preferred.
• Experience in a clinical laboratory or lab setting is required.
• Experience in diagnostics, medical devices, or related industries is a plus.
• Ability to train customers and support product implementations.

Responsibilities

• Develop and maintain strong product and application knowledge for diagnostic product lines.
• Conduct product presentations, discussions, and demonstrations for customers.
• Provide customer training on products and prepare training materials.
• Support equipment implementation, calibration, verification, and performance testing at client sites.
• Offer application support during and after product deployment, including QC and troubleshooting.
• Coordinate with suppliers on technical matters and assist sales with customer requirements.
• Stay updated on industry developments and technologies.

Skills

Communication skills

Presentation skills

Analytical thinking

Travel willingness

Education

Bachelor's degree in Medical Technology or Medical Laboratory Science

Tools

Laboratory equipment

IVD diagnostics

Job description

SERVE DIAGNOSTICA in Manila is seeking an Application Specialist to provide expert application and technical support for our diagnostic products. You will develop product knowledge, support demonstrations, training, and equipment implementation at customer sites.

The role involves troubleshooting, QC, calibration, and collaboration with Sales, Service, and Management to meet customer needs, while traveling to client sites as required.