Team Leader

Wonders Corporation; Pasig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A customer service solutions provider based in Pasig is looking for a Team Manager. In this role, you will manage and develop a team of customer service representatives, analyze performance, and implement improvement plans. We're seeking candidates with at least 5 years of experience in a call center, including 2 years in a supervisory capacity. Must be willing to work night shifts, weekends, and holidays to ensure team efficiency and productivity.

Qualifications

• At least 5 years in a call center and 2 years in a supervisory role.
• Ability to create a conducive work environment for long-term employment.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Manage and develop a team of customer service representatives.
• Create and implement performance improvement plans.
• Work with other departments to execute strategies.

Skills

Team Management

Performance Analysis

Proactive Communication

Education

Bachelor's/College Degree

Job description

Basic Purpose and Scope of the PositionResponsibilities

• Responsible for managing and developing team of customer service representatives.
• Analyze performance results and create/implement improvements plans to meet company goals and objectives.
• Create a work environment that is conducive to long term employment and employee.
• Manage voluntary attrition of team through positive encouragement and proactively discussing issues and providing feedback.
• Create unique ways to reward exceptional behavior or employee performance, in addition to the methods used by the company.
• Plan for upcoming organizational needs and implement strategies in a proactive manner.
• Work and communicate with other departments to ensure ideas/strategies are effectively executed and that they are done with all areas of the company’s needs in mind.
• Other duties as assigned.

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in any field or equivalent work experience.
• With at least 5 cumulative years of experience in a call center, with a minimum of 2 years working in a supervisory role.
• Must be willing to work at night and in Ortigas, Pasig.
• Willing to work on graveyard, weekends and holiday shift.