Team Leader - Alabang

Offshore Business Processing Inc.; Philippines; Hybrid; PHP 446,000 - 502,000; Full time

Benefits offered by this job

HMO on Day 1

Promising perks and rewards

Travel opportunities

Recognition programs

Work-life balance

Learning and development opportunities

Job summary

Offshore Business Processing Inc. seeks a seasoned Team Leader to drive performance across BPO operations in a fast-paced environment. You will mentor staff, lead multiple teams, and coordinate initiatives that enhance service delivery and customer satisfaction.

The role requires hands-on leadership, strong communication, and a proven track record in process optimization. Candidates must be willing to work in Ortigas, Araneta, or Alabang on a shifting schedule.

Qualifications

• Minimum 3 years' experience as a Team Leader in a BPO environment.
• Excellent communication skills: listening, verbal and written; proficient in MS Office.
• Demonstrated ability to implement strategies, build action plans and set goals.
• Leadership/supervisory experience in a BPO environment/freight forwarding company.
• Ability to resolve issues with clients and mentor staff.
• Experience in developing business processes to increase efficiency.
• Strong understanding of performance metrics and reporting.

Responsibilities

• Develop and maintain an energetic, high-performance company culture; implement Rewards and Recognition programs to drive behavior.
• Lead and direct teams to improve organization performance and career progression.
• Manage day-to-day operations of the accounts.
• Ensure staffing levels meet business requirements and budgets.
• Coordinate workflow to achieve targets and objectives.
• Develop action plans and initiatives to bridge gaps.
• Ensure quality, processing time, and productivity standards are met.
• Attend meetings to improve productivity and customer satisfaction.
• Deliver complex engagements to design and implement business solutions.
• Submit weekly/monthly reports to management.
• Address performance, motivation, and conflicts within teams.
• Collaborate with HR, Training, and Quality to support business strategies.
• Improve value by streamlining processes and cost-effectiveness.
• Keep customer needs at the forefront of strategies and decisions.
• Understand customer service level agreements and commitments.

Skills

Team leadership

Communication

MS Office

PowerPoint

Excel

Strategic planning

Staff mentoring

Process improvement

Workforce management

Client management

Scheduling

Tools

MS Office

PowerPoint

Excel

Job description

Your next leadership move starts here. OBP offers the perks, the path, and the purpose. Are you ready to lead?

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Salary : 40,000 - 45,000

• Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees
• Provide work direction of all team members on enhancing organization performance and career progression
• Manage the day to day operation of the accounts of the company
• Manage staffing level to ensure that staffing needs meets business requirements
• Manage and coordinate workflow to achieve established business targets and objectives.
• Develops action plan, key projects and initiative to bridge gaps.
• Ensure that all performance and service standards are met in the areas of quality, processing time and productivity
• Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction
• Deliver complex client engagements that help identify, design, and implement creative business solutions for the company
• Submit weekly and monthly report to the Team Manager / Director of Business Operations
• Address the needs, concerns, performance issues, motivation issues, and conflicts of the Teams
• Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company's business strategies
• Enhance overall value through assessing service level operation efficiencies and stream lining processes to ensure that our requirements are met in a cost-effective manner
• Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer
• Understand customer service level agreements as assigned

Requirements

• Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment
• Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint and Excel skills
• Demonstrated ability to implement and develop strategies, build action plans and set goals
• Previous leadership/supervisory experience in a BPO environment/freight forwarding company
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills
• Demonstrated ability to deal with issues involving clients
• Demonstrated experience in handling complex employee issues
• Must know how to mentor staff
• Must be extremely knowledgeable of process and client management
• Must have experience in developing business processes leading to increased operational efficiency
• Exhibits good understanding of statistical reports, workforce management and staffing
• Willing and able to work on a shifting schedule and holiday
• Willing to work on a GY shift
• Applicants must be willing to work in any location -Ortigas, Araneta or Alabang