Helper

LGN - Ry's PC hub - Rizal; Laguna; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading PC hub in Laguna seeks a customer assistance and technical support representative. The role involves greeting customers, assisting with product selection, providing basic troubleshooting, and maintaining inventory. Candidates should have a high school diploma and strong customer service skills. Prior retail experience is a plus. This position requires a presentable demeanor, teamwork, and flexibility in scheduling.

Qualifications

• At least a high school graduate; vocational or technical training in computer-related courses is an advantage.
• Basic understanding of computer hardware, software, and peripherals is required.
• Strong interpersonal and communication skills to assist customers effectively.

Responsibilities

• Greet customers and assist them in selecting products.
• Provide basic troubleshooting and assistance with computer setups.
• Monitor and restock shelves with PC components and accessories.

Skills

Customer Service Skills

Technical Knowledge

Problem-Solving Skills

Attention to Detail

Education

High school graduate or higher

Job description

Responsibilities

• Customer Assistance: Greet customers and assist them in selecting products or services, including PC components, accessories, and peripherals.
• Technical Support: Provide basic troubleshooting and assistance with computer or device setup. Escalate complex issues to the technician or supervisor.
• Inventory Management: Monitor and restock shelves with PC components, gadgets, and accessories. Ensure proper labeling and pricing of items.
• Sales Transactions: Process customer payments using cash or POS systems and issue receipts.
• Repair Support: Assist technicians in handling computer repairs, upgrades, and installations.
• Shop Maintenance: Keep the store clean and organized, including workstations, display areas, and storage.
• Security Awareness: Monitor the shop to prevent loss, theft, or damage to products.
• Product Knowledge: Stay updated on new products, services, and trends in the tech industry to better assist customers.
• Customer Inquiries: Answer customer questions about products, services, and warranties, or direct them to the appropriate personnel.
• Compliance: Follow store policies and procedures, including proper handling of confidential customer data.

Qualifications

• Educational Background: At least a high school graduate; vocational or technical training in computer-related courses is an advantage.
• Technical Knowledge: Basic understanding of computer hardware, software, and peripherals; willingness to learn about new technologies.
• Customer Service Skills: Strong interpersonal and communication skills to assist customers effectively.
• Problem-Solving Skills: Ability to provide basic troubleshooting and support for customers' technical concerns.
• Physical Stamina: Capability to lift and carry computer components and other equipment as needed.
• Attention to Detail: Accuracy in handling inventory, pricing, and sales transactions.
• Sales Experience: Previous experience in retail or customer service is a plus but not mandatory.
• Trustworthiness: Demonstrates honesty and integrity in handling cash, inventory, and customer data.
• Flexibility: Willingness to work on weekends, holidays, and shifting schedules.
• Teamwork: Ability to collaborate effectively with colleagues and follow instructions from supervisors.
• Appearance: Presentable and professional demeanor appropriate for customer-facing roles.