After Sales Service Officer

Gogridless Philippines Corporation; Taguig; On-site; PHP 391,000 - 580,000; Full time

Job summary

Gogridless Philippines Corporation in Taguig seeks an After Sales Service Specialist to join the on-site team. You will manage post-installation customer support, respond to inquiries, troubleshoot issues, and coordinate maintenance visits with clients and engineers.

You will document service cases, prepare reports, and help ensure timely resolutions while upholding safety protocols. English and Filipino communication are essential, with occasional client-site visits as required.

Qualifications

• Customer service and client relationship management skills.
• Basic technical understanding of solar or electrical systems.
• Documentation and reporting using office tools.
• Strong English and Filipino communication.
• Organizational and time-management skills.
• Collaborative with engineering, project management, and sales teams.
• Experience in after-sales or technical support is a plus.
• Background in engineering, tech, business, or related field preferred.
• Willingness to visit client sites and follow safety protocols.

Responsibilities

• Respond to service inquiries and troubleshoot system issues.
• Coordinate maintenance visits and track service schedules.
• Document service cases and prepare reports.
• Provide guidance on system use and basic care.
• Support warranty claims and liaise with customers.
• Communicate with clients and internal teams.

Skills

Customer service

Technical aptitude

Documentation

English & Filipino

Time management

Team collaboration

Field service experience

Engineering background

Education

Engineering background or related field

Tools

CRM/Ticketing systems

Office productivity tools

Job description

Role Description:

The After Sales Service Specialist is a full-time, on-site role based in Taguig. This position is responsible for managing post-installation customer support, including responding to service inquiries, troubleshooting system performance issues, and coordinating maintenance visits. The specialist will document service cases, prepare reports, and ensure timely resolution of technical and customer concerns. Day-to-day activities include communicating with clients, working closely with technical and project teams, monitoring installed systems, and providing clear guidance on system use and basic care. The role also involves supporting warranty claims, tracking spare parts and service schedules, and contributing to continuous improvement of after-sales processes and customer satisfaction.

Qualifications:

• Demonstrated customer service and client relationship management skills, with the ability to handle inquiries, issues, and complaints professionally.
• Basic technical understanding of solar or electrical systems, or strong aptitude and willingness to learn renewable energy technologies.
• Competence in documentation, reporting, and use of office and collaboration tools (e.g., spreadsheets, CRM or ticketing systems, email).
• Strong communication skills in English and Filipino, including clear written and verbal communication with both customers and internal teams.
• Organizational and time-management skills, including the ability to prioritize multiple service cases and meet deadlines.
• Collaborative mindset and ability to work effectively with engineering, project management, and sales teams.
• Previous experience in after-sales, technical support, customer service, or field service is an advantage.
• Background in engineering, technology, business, or a related field is preferred, but equivalent practical experience is also valued.
• Willingness to adhere to safety protocols and company policies, and to occasionally visit client sites when required.