After-Sales Service Manager - Lead Customer Care & Warranty

Wadfow Tools Philippines Corp.; Caloocan; In loco; PHP 420.000 - 780.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance (HMO)

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Descrizione del lavoro

A leading tools and equipment company in Metro Manila is seeking a committed After-Sales Service Manager to oversee operations and guarantee customer satisfaction. You'll be responsible for managing warranty claims, technical support, and leading a service team. The ideal candidate holds a Bachelor’s degree and has 3-5 years of experience in service management. Strong leadership and problem-solving skills are essential. This is a full-time, on-site position, requiring work from Monday to Saturday.

Competenze

• 3–5 years experience in after-sales, service management, or technical support.
• Knowledgeable in warranty process and service operations.
• Willing to work Monday to Saturday.

Mansioni

• Oversee daily after-sales service operations and technical support.
• Manage warranty claims, product returns, and service repairs.
• Ensure fast resolution of customer complaints and technical issues.
• Coordinate with sales, warehouse, and suppliers regarding service concerns.
• Develop and implement service policies and procedures.

Conoscenze

Leadership skills

Problem-solving skills

Customer service skills

Organizational skills

Attention to detail

Formazione

Bachelor’s degree in Business, Engineering, or related field

Descrizione del lavoro

A leading tools and equipment company in Metro Manila is seeking a committed After-Sales Service Manager to oversee operations and guarantee customer satisfaction. You'll be responsible for managing warranty claims, technical support, and leading a service team. The ideal candidate holds a Bachelor’s degree and has 3-5 years of experience in service management. Strong leadership and problem-solving skills are essential. This is a full-time, on-site position, requiring work from Monday to Saturday.