After Sales Lead

EESI Philippines; Cavite City; On-site; PHP 500,000 - 750,000; Full time

Job summary

EESI Philippines is seeking an experienced After Sales Lead to head the After Sales Service Center Team, overseeing parts inventory, front desk operations, and technicians. The role requires strong leadership to drive service quality and customer satisfaction in watch-related after-sales operations.

The ideal candidate will have proven experience in managing service centers, setting KPIs, and improving processes, with emphasis on timely repairs and accurate documentation.

Qualifications

• Experience in any After Sales service.
• Experience supervising or leading a technical/service team.
• Experience setting and monitoring team KPIs.
• Experience in inventory or spare parts management.
• Strong technical troubleshooting and problem solving skills.
• Good leadership, organizational, and communication skills.
• Experience with a watch brand or authorized service center is an advantage.
• Excel skills are a plus.

Responsibilities

• Lead and supervise the After Sales Team, including technicians.
• Set team targets, KPIs, and performance standards, monitor results and turnaround time.
• Assign and monitor repair jobs, productivity, and turnaround time.
• Monitor the quality and accuracy of all repairs.
• Help develop technicians for trainings – Quartz / Automatic watch Repair.
• Provide technical guidance and assist issues.

Skills

Team Leadership

KPIs & Targets

Customer Service

Inventory Management

Technical Troubleshooting

Communication Skills

Excel

Tools

Excel

Job description

We're Hiring: After Sales Lead!

We are looking for an experienced personnel to lead our After Sales department and manage the entire After Sales Service Center Team (Parts Inventory, Front Desk, Cashier, Encoders, Technicians – 10 people). The candidate must have strong knowledge and experience in Service Center operations and be capable of providing operational guidance and find bottlenecks, set KPIs, targets, resolve customer complaints among others.

Key Responsibilities

• Lead and supervise the entire After Sales Team, including technicians.
• Set team targets, KPIs, and performance standards, monitor results and turnaround time.
• Assign and monitor repair jobs, productivity, and turnaround time.
• Monitor the quality and accuracy of all repairs.
• Help develop technicians for their trainings – Quartz / Automatic watch Repair.
• Provide technical guidance and assist issues.
• Manage inventory of spare parts, tools, and service materials.
• Monitor repair backlog and ensure timely completion of jobs.
• Ensure proper handling and documentation of watches, parts, and service records.
• Coordinate with Retail, Sales, E-Commerce, and other departments on After Sales concerns.
• Identify and implement improvements to After Sales processes and service quality.
• Prepare regular reports on team performance, no. of repair accomplished, inventory, and other After Sales activities.

Qualifications

• Experience in any After Sales service.
• Experience in supervising or leading a technical/service team is preferred.
• Experience in setting and monitoring team targets or KPIs.
• Experience in inventory or spare parts management.
• Strong technical troubleshooting and problem solving skills.
• Good leadership, organizational, and communication skills.
• Experience with a watch brand or authorized service center is an advantage.
• Excel Skills is a plus.
• Team Leader. We are looking for a dynamic and experienced After Sales Lead to manage our post-sale customer relationships and ensure high satisfaction levels. The ideal candidate will have strong leadership skills, an analytical mindset, and proven experience in after-sales service management. Join us in delivering exceptional support that strengthens our brand reputation.