Senior After-Sales Operations Lead

Tap Growth ai; Cavite City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Tap Growth ai is seeking an After Sales Lead to head the Service Center team (Parts Inventory, Front Desk, Cashier, Encoders, Technicians – 10 people) and drive service quality, efficiency, and customer satisfaction.

You will set KPIs, monitor repairs and backlog, coordinate with Retail, Sales, E-Commerce, and other departments, and help identify improvements to after-sales processes. Experience with watch service is a plus for this role.

Qualifications

• Experience in After Sales services.
• Experience supervising or leading a technical/service team.
• Experience setting and monitoring team targets or KPIs.
• Experience in inventory or spare parts management.
• Strong technical troubleshooting and problem solving skills.
• Good leadership, organizational, and communication skills.
• Experience with a watch brand or authorized service center is an advantage.
• Excel skills a plus.

Responsibilities

• Lead and supervise the entire After Sales Team, including technicians.
• Set team targets, KPIs, and performance standards, monitor results and turnaround time.
• Assign and monitor repair jobs, productivity, and turnaround time.
• Monitor the quality and accuracy of all repairs.
• Help develop technicians for their trainings – Quartz / Automatic watch Repair.
• Provide technical guidance and assist issues.
• Manage inventory of spare parts, tools, and service materials.
• Monitor repair backlog and ensure timely completion of jobs.
• Ensure proper handling and documentation of watches, parts, and service records.
• Coordinate with Retail, Sales, E-Commerce, and other departments on After Sales concerns.
• Identify and implement improvements to After Sales processes and service quality.
• Prepare regular reports on team performance, no. of repair accomplished, inventory, and other After Sales activities.

Skills

Leadership

KPI setting

Troubleshooting

Team supervision

Inventory management

After sales

Communication

Watch service experience

Tools

Excel

Job description

Tap Growth ai is seeking an After Sales Lead to head the Service Center team (Parts Inventory, Front Desk, Cashier, Encoders, Technicians – 10 people) and drive service quality, efficiency, and customer satisfaction.

You will set KPIs, monitor repairs and backlog, coordinate with Retail, Sales, E-Commerce, and other departments, and help identify improvements to after-sales processes. Experience with watch service is a plus for this role.