After Sales Customer Service Representative

Raycon Airconditioning and Refrigeration Services; Rizal; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Nueva Ecija is seeking an After Sales Customer Service Representative. You will be responsible for communicating with customers about their Samsung products, scheduling service routes, and coordinating with technical teams. Ideal candidates should possess good communication skills, basic computer skills, and a pleasing personality. Previous experience in the customer service industry is preferred.

Qualifications

• No age limit.
• Experience in customer service industry is a plus.
• Has a pleasing personality.

Responsibilities

• Communicate with customers regarding concerns on their Samsung products.
• Schedule an efficient route plan.
• Ensure all job orders in the internal system are updated.

Skills

Excellent communication

Multi-tasking

Problem solving

Basic English

Basic computer skills

Education

Graduate of any business, computer or technical course (4 years or vocational courses)

Job description

Responsibilities

As an After Sales Customer Service Representative, or Customer Experience Specialist, your responsibilities include communicating with customers regarding their concerns on their Samsung product, scheduling an efficient route plan, communicating with the technical teams, and ensuring all job orders in the internal system are updated.

You will be providing excellent customer service which will involve a high level of multi-tasking and problem solving.

Qualifications

• No age limit
• Graduate of any business, computer or technical course (4 years or vocational courses) or has experience in customer service industry
• Knowledgeable in basic English
• Has basic computer skills
• With pleasing personality