After Sales Customer Service Representative

Recruitify_HR; Metro Manila; On-site; PHP 270,000 - 330,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer support specialist to provide exceptional after-sales support for international clients in a fast-paced BPO environment.

You will handle product inquiries, schedule follow-ups, analyze issues, and maintain detailed records, requiring 1–3 years of experience, a Bachelor’s degree, and strong English communication.

Qualifications

• Bachelor’s degree in a relevant field.
• 1–3 years of experience in international voice accounts within the BPO sector.
• Proficiency in English and strong customer service skills.
• Effective scheduling abilities and problem-solving skills.
• Ability to manage multiple customer interactions simultaneously and prioritize tasks.

Responsibilities

• Provide after-sales support to customers via multiple channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Skills

English proficiency

Customer service

Scheduling

Problem solving

Empathy

Education

Bachelor's degree in a relevant field

Job description

Job Description:

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Requirements:

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years in international voice account in bpo sector
• Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem-solving skills
• Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
• Qualities and Traits: Excellent communication skills, empathy, and a customer-first mindset