After-Hours IT Support Technician — Lead Critical Incidents

First Focus Information Technology, Inc.; Metro Manila; On-site; PHP 781,000 - 1,004,000; Full time

Benefits offered by this job

HMO from Day 1

25 days paid leave

Study days with exam support

Training & certifications bonuses

Recruitment referral bonus

Job summary

First Focus Information Technology, Inc. is seeking an experienced Support Tech (After Hours) to join our global support team. You'll support clients across multiple countries, tackle complex infrastructure issues, and help lead major incidents when things don't go to plan.

The role requires strong Microsoft 365 and Azure skills, Windows Server/AD experience, and the ability to work night shifts in the Philippines. Remote work options are available with a supportive team culture.

Qualifications

• 3+ years in a Level 2 technical support role within an MSP or similar environment.
• Minimum 1 year coordinating or leading Major Incidents (P0, P1 or P2).
• Strong Microsoft infrastructure and cloud administration across Microsoft 365, Azure, Entra ID and Intune.
• Solid experience with Windows Server, Active Directory, virtualization and networking.
• Willingness to work permanent night shifts (Philippines time), including weekends and public holidays.
• Experience with ConnectWise RMM and IT Glue is highly regarded.

Responsibilities

• Deliver Level 2 and Level 3 support across multiple managed environments.
• Monitor infrastructure, networks and security platforms and respond to alerts.
• Troubleshoot Microsoft 365, Azure, Entra ID, Intune, Active Directory, DNS, DHCP and Group Policy.
• Support VMware/Hyper-V virtual infrastructure and server backup platforms.
• Resolve networking issues including switching, routing, VPNs and wireless tech.
• Prioritize incidents based on business impact and client SLAs; keep clients informed.

Skills

3+ years Level 2 support

Major incidents coordination

Microsoft 365 and Azure

Active Directory & Windows Server

Networking basics

ConnectWise RMM

IT Glue

Night shift availability

Tools

ConnectWise RMM

IT Glue

Job description

First Focus Information Technology, Inc. is seeking an experienced Support Tech (After Hours) to join our global support team. You'll support clients across multiple countries, tackle complex infrastructure issues, and help lead major incidents when things don't go to plan.

The role requires strong Microsoft 365 and Azure skills, Windows Server/AD experience, and the ability to work night shifts in the Philippines. Remote work options are available with a supportive team culture.