After-Hours Care & Rostering Coordinator

Satellite Office; Pasig; Hybrid; PHP 500,000 - 700,000; Full time

Job summary

Satellite Office is seeking an After-Hours Coordinator in Metro Manila, Philippines. This role is essential for providing support to clients and support workers during after-hours, ensuring continuous care and addressing issues quickly.

The ideal candidate should have relevant experience in Rostering Coordination and be knowledgeable about NDIS systems. This position entails coordinating support staff, maintaining records, and assisting with emergencies, highlighting a commitment to exceptional customer service.

Qualifications

• Minimum 2 years' experience in a Rostering Coordination role.
• Experience within the disability industry highly regarded.
• General knowledge of NDIS systems and processes.

Responsibilities

• Ensure clients receive scheduled support by coordinating replacement workers.
• Maintain detailed records of after-hours interactions.
• Assist support workers during emergencies and issues.

Skills

Effective communication skills

Time management

Customer service focus

Empathy

Education

Relevant industry qualification or proof of enrolment

NDIS worker orientation module

Job description

Satellite Office is seeking an After-Hours Coordinator in Metro Manila, Philippines. This role is essential for providing support to clients and support workers during after-hours, ensuring continuous care and addressing issues quickly.

The ideal candidate should have relevant experience in Rostering Coordination and be knowledgeable about NDIS systems. This position entails coordinating support staff, maintaining records, and assisting with emergencies, highlighting a commitment to exceptional customer service.