Advanced US Tax & Accounting Support Specialist

OpsArmy Careers; Manila; À distance; PHP 3 466 000 - 4 726 000; Plein temps

Résumé du poste

OpsArmy Careers is seeking an experienced Tax & Accounting Support Specialist (CPA) to provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands strong accounting judgment, independent investigation, and clear communication with clients.

The candidate will work within a fast-paced, tech-driven environment, bridging US business hours with global teams while adapting to new platforms and AI-assisted workflows.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.

Responsabilités

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries and tax notices.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Document resolutions and maintain accurate customer records; identify workflow improvements.

Connaissances

Accounting knowledge

English communication

Analytical skills

Troubleshooting

Documentation skills

Independent problem-solving

Explain complex topics

Formation

Certified Public Accountant (CPA)

Enrolled Agent (EA) certification

International CPA credentials

Outils

QuickBooks

Microsoft Excel

Google Sheets

Zendesk

Slack

Payroll software

Description du poste

OpsArmy Careers is seeking an experienced Tax & Accounting Support Specialist (CPA) to provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands strong accounting judgment, independent investigation, and clear communication with clients.

The candidate will work within a fast-paced, tech-driven environment, bridging US business hours with global teams while adapting to new platforms and AI-assisted workflows.