Advanced Associate, HR Operations

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 320,000 - 520,000; Full time

Benefits offered by this job

HMO coverage

13th Month Pay (prorated)

Rice subsidy

Job summary

Pearson is seeking an HR Operations Advanced Associate to support multiple HR functions and ensure smooth operations. The role involves handling calls, emails, and campaign communications while leveraging Fusions, PEACS, and Red Carpet in a hybrid setup.

The ideal candidate will have college or technical training and strong HRIS skills, excellent typing speed, and solid customer-service experience in a fast-paced environment.

Qualifications

• Minimum college or technical training preferred, or equivalent combination of education and experience.
• Ability to multi-task in a fast-paced environment; strong organizational and communication skills.
• Customer service skills and call centre experience.
• Proficient in HRIS Systems and strong technical skills required.
• Tech savvy; minimum typing speed of 50+ WPM with strong MS Excel skills.

Responsibilities

• Handle inbound and outbound phone calls from large candidate and employee base (upwards of 20K), providing resolutions and resolving concerns.
• Monitor and respond to incoming email/chat communications.
• Creating and sending mass email and call campaign communications
• Work within multiple systems simultaneously (Fusions, PEACS, and Red Carpet) to respond in real-time callers.
• Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other assigned duties.

Skills

Customer service

Call centre experience

Typing speed 50+ WPM

MS Excel

HRIS systems

Multi-tasking

Organization & communication

Education

College degree or technical training

Tools

Fusions

PEACS

Red Carpet

Job description

About the role

We are currently looking for a motivated HR Operations Advanced Associate to join our team. As a HR Operations Advanced Associate, you will be responsible for supporting various HR facets and ensuring a seamless operation within the department.

Our Purpose - Add Life to a Lifetime of Learning

At Pearson, we're committed to a world that's always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us always to be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

As an Advanced Associate, HR Operations, you'll be responsible for:

• Handle inbound and outbound phone calls from large candidate and employee base (upwards of 20K), providing resolutions and resolving concerns.
• Monitor and respond to incoming email/chat communications.
• Creating and sending mass email and call campaign communications
• Work within multiple systems simultaneously (Fusions, PEACS, and Red Carpet) to respond in real-time callers.
• Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other assigned duties.

To be successful in this role, you will ideally have:

• Minimum college or technical training preferred, or equivalent combination of education and experience.
• Ability to multi-task in a fast-paced environment; strong organizational and communication skills
• Customer service skills and call centre experience
• Proficient in HRIS Systems and strong technical skills required.
• Tech savvy; minimum typing speed of 50+ WPM with strong MS Excel skills.

Working Conditions

• Hybrid Setup
• Equipment will be provided for this assignment (Laptop and Headset).
• Core work hours: 8:00-5:00 local US Time Monday through Friday season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Office environment – ability to sit for long periods of time is necessary.

Employee Benefits

We provide a competitive and compliant benefits package that includes:

Core Benefits

• Health Maintenance Organization (HMO) coverage
• Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG
• 13th Month Pay (Subject to PD 851) - will be computed on a prorated basis

Monthly De Minimis Benefits

• Rice subsidy – Php 2,000.00
• Uniform and clothing allowance – Php 500.00
• Laundry allowance – Php 300.00
• Medical allowance – Php 250.00

Flexible working

We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [HIDDEN TEXT].

Job: Human Resources

Job Family: ENTERPRISE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 25792