Advanced AdTech API & SQL Support Engineer

Concentrix; Quezon City; On-site; PHP 335,000 - 670,000; Full time

Job summary

Concentrix is seeking an Advanced Technical Support Specialist to help clients optimize Ads integrations, debug APIs, and master server-to-server data tracking.

Qualified candidates will have strong SQL skills, direct exposure to advertising platforms, and experience with API integration and payload debugging. The role involves technical troubleshooting across live chat, email, and ticketing systems, with collaboration across backend teams.

Qualifications

• College graduate with a technical degree; CS/IS or related field preferred.
• 1 year of backend product support, ad tech engineering support, or technical integrations (BPO or SaaS background preferred).
• Strong SQL skills for data debugging and familiarity with APIs, webhooks, and server-side tracking payloads.
• Direct exposure to advertising platforms like TikTok Ads Manager, Facebook Ads, or Google Ads and understanding of pixel tracking and attribution.

Responsibilities

• Serve as the premium contact for clients via live chat, email, and ticketing systems with rapid resolution times.
• Guide clients through Pixel setup, Events API integration, and S2S tracking; analyze API request/response logs and debug payload errors (JSON).
• Write and execute SQL queries to diagnose tracking discrepancies and analyze conversion data; build troubleshooting reports.
• Partner with backend engineering and product teams to identify root causes of API failures and provide detailed logs and error analysis.

Skills

SQL

API integration

AdTech

Troubleshooting

Data analysis

Communication skills

Education

Bachelor’s degree in Computer Science/Information Systems or related technical field

Tools

APIs

JSON

Webhooks

Job description

Concentrix is seeking an Advanced Technical Support Specialist to help clients optimize Ads integrations, debug APIs, and master server-to-server data tracking.

Qualified candidates will have strong SQL skills, direct exposure to advertising platforms, and experience with API integration and payload debugging. The role involves technical troubleshooting across live chat, email, and ticketing systems, with collaboration across backend teams.