CONSTRUCTION CUSTOMER SERVICE

RemoteVA; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

RemoteVA, based in the Philippines, seeks an organized, professional administrator to join our construction team. You will handle customer inquiries, schedule site visits, coordinate with the construction team, and provide general administrative support to ensure smooth daily operations.

The ideal candidate should have strong English communication, basic computer skills, and the ability to manage schedules and communicate effectively with customers.

Qualifications

• Good verbal and written communication in English.
• Basic computer skills and proficiency in common office programs (Word, Excel, Outlook, Google Workspace).
• Good organizational and time-management skills.
• Professional, friendly, and customer-focused attitude.
• Ability to handle multiple tasks and priorities.

Responsibilities

• Respond to customer inquiries via phone, email and other channels.
• Schedule and confirm appointments for site visits and estimates.
• Coordinate with customers to gather project details and provide updates.
• Coordinate with estimators, contractors or managers for site visits and estimates.
• Follow up with customers regarding estimates and inquiries.
• Perform general administrative tasks including data entry, filing, and record keeping.
• Manage emails and calendars to ensure accurate scheduling.
• Support daily office operations as needed.

Skills

Communication

Scheduling

Organization

Time management

Customer focus

Tools

Microsoft Word

Excel

Outlook

Google Workspace

CRM systems

Job description

Job Overview

We are looking for an organized, professional, and customer-oriented individual to join our construction team. The successful candidate will handle customer inquiries, schedule appointments for project estimates, coordinate with the construction team, and provide general administrative support to ensure smooth daily operations.

The ideal candidate should have good communication skills, basic computer knowledge, and the ability to manage schedules and communicate effectively with customers.

Key Responsibilities

• Customer Service: Respond to customer inquiries through phone calls, emails, and other communication channels.
• Appointment Scheduling: Schedule and confirm appointments for site visits, consultations, and construction project estimates.
• Customer Coordination: Communicate with customers to gather project details, confirm availability, and provide appointment updates.
• Estimate Coordination: Coordinate with estimators, contractors, or project managers regarding scheduled site visits and estimate requests.
• Follow-Ups: Follow up with customers regarding estimates, project inquiries, and scheduled appointments.
• Office Administration: Perform general administrative tasks, including data entry, filing, document preparation, and record keeping.
• Email and Calendar Management: Manage emails, appointment calendars, and customer records to ensure accurate scheduling.
• General Office Support: Assist with daily office operations and other administrative duties as assigned.

Qualifications and Requirements

• Good verbal and written communication skills in English.
• Basic computer skills and proficiency in general office programs such as Microsoft Word, Excel, Outlook, and Google Workspace.
• Good organizational and time-management skills.
• Professional, friendly, and customer-focused attitude.
• Ability to handle multiple tasks and prioritize responsibilities.
• Strong attention to detail and accuracy in scheduling and record keeping.
• Experience in customer service, office administration, or the construction industry is an advantage.

Preferred Skills

• Experience scheduling appointments and coordinating service visits.
• Familiarity with construction terminology and project estimation processes.
• Ability to communicate professionally with customers, contractors, and team members.
• Knowledge of CRM systems, scheduling software, or project management tools is a plus.