Operations Support Specialist

Jassen Harris Industries Corp (Makerlab Electronics); Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Jassen Harris Industries Corp (Makerlab Electronics) is seeking an Operations Support professional to coordinate day-to-day activities across branches and departments. The role entails documenting requests, maintaining trackers, and ensuring timely action on operational tasks.

Ideal candidates hold a related bachelor's degree and can work independently or collaboratively. Proficiency in MS Office and Google Workspace is required; familiarity with ERP systems and ticketing platforms is a plus.

Qualifications

• Bachelor's degree or equivalent in business/operations-related field.
• Fresh graduates are welcome to apply.
• Experience in operations support or coordination is a plus.
• Proficiency in MS Office and Google Workspace required.
• Familiarity with ERP systems or ticketing platforms is advantageous.

Responsibilities

• Provide day-to-day operational support to branches, departments, and projects by coordinating requirements and activities across the organization.
• Receive, document, assess, and monitor operational requests with urgency and required actions.
• Maintain accurate trackers, readiness checklists, pending-action logs, escalation records, and other supporting documentation.
• Coordinate with multiple departments to route concerns to appropriate owners.
• Monitor pending requirements and delays, escalating significant risks to the Operations Support Supervisor.
• Assist in readiness activities for new branches, stores, kiosks, facilities, projects, and system implementations.
• Coordinate operational meetings and document minutes, agreements, and target dates.
• Prepare updates, readiness reports, and escalation reports while maintaining templates and support docs.

Skills

Operations support

Administrative coordination

Cross-functional coordination

Project coordination

Microsoft Office

Google Workspace

Lark Suite

Odoo

ERP systems

Ticketing platforms

Independent work

Travel willingness

Education

Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, Management, Information Systems, Project Management, or related field

Tools

Microsoft Office

Google Workspace

Lark Suite

Odoo

ERP systems

Project management tools

Ticketing platforms

Job description

Key Responsibilities:

• Provide day-to-day operational support to branches, departments, and projects by coordinating assigned requirements, concerns, and activities across the organization.

• Receive, document, assess, and monitor operational requests, ensuring relevant information, business impact, urgency, and required actions are properly identified.

• Maintain accurate and updated operational trackers, readiness checklists, pending-action logs, escalation records, and other supporting documentation.

• Coordinate with concerned departments, including Project Delivery, Business Process, Business Systems, Procurement, HR, Finance, Accounting, Marketing, and Operations, to ensure concerns are directed to the appropriate owners.

• Monitor pending requirements, assigned commitments, and overdue concerns through regular follow-ups, escalating significant delays and operational risks to the Operations Support Supervisor.

• Assist in operational readiness activities for new branches, stores, kiosks, facilities, projects, and system implementations, including opening checklists, turnover requirements, and outstanding deliverables.

• Coordinate operational meetings, readiness reviews, and turnover discussions; document meeting minutes, agreements, assigned actions, and target completion dates.

• Prepare operational updates, readiness reports, pending-action summaries, and escalation reports while helping maintain standardized trackers, templates, and support documentation.

Skills and Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, Management, Information Systems, Project Management, or any related field; FRESH GRADUATES ARE WELCOME TO APPLY.

• Experience in operations support, administrative coordination, project coordination, customer service, or related functions is an advantage.

• Basic understanding of business operations, cross-functional coordination, operational workflows, issue prioritization, and escalation procedures.

• Ability to maintain operational trackers, support logs, checklists, meeting minutes, reports, and other business documentation accurately.

• Proficient in Microsoft Office and Google Workspace, with familiarity in Lark Suite, Odoo, ERP systems, project management tools, or ticketing platforms as an advantage.

• Able to work independently and collaboratively, take ownership of assigned tasks, and maintain a service-oriented approach while respecting departmental responsibilities.

• Willing to travel to branches, stores, kiosks, facilities, and project sites and support openings, turnovers, implementations, and urgent operational activities when required.