Administrative Associate (The Medical City Clinic - SM Cauayan)

The Medical City; Cauayan; On-site; PHP 240,000 - 320,000; Part time

Job summary

The Medical City Clinic is seeking an Administrative Associate (Project-based) for SM Cauayan branch. This role serves as the first point of contact for patients, ensuring a welcoming and efficient experience throughout their clinic visit and medical service access.

You will support patient data entry, scheduling, billing support, and coordination with HMOs and external stakeholders while upholding data privacy and compliance standards.

Responsibilities

• Patient care administration and empathy to patients.
• Assist in general inquiries and medical and diagnostic procedures.

Job description

The Medical City Clinic is looking for Administrative Associate (Project-based) for SM Cauayan branch.

About the Role:

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

Duties and Responsibilities:

A. Patient Care Administration

• Creates a caring and empathic environment that focuses on patient health and needs
• Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries professionally
• Schedule patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions
• Ensures accreditation and compliance of documents, requirements with Philhealth facility

C. Health Maintenance Organization (HMO) & Other Stakeholders

• Ensures forms are filled out with correct and accurate information
• Monitors, and applies appropriate discounts to HMO, and other stakeholders
• Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

• Manages proper storage of medical records
• Ensures accurate release of medical & diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generate reports accordingly