Administrative Associate - TMC Clinic (SM Caloocan)

The Medical City; Caloocan; On-site; PHP 279,000 - 469,000; Full time

Job summary

The Medical City is seeking a Patient Care Access Associate to be the first point of contact for patients and visitors at our clinic. You will assist with general inquiries, verify information for medical care access, and help ensure a smooth patient experience across services.

You will greet patients, answer calls and emails, schedule appointments, assist with billing readiness, and support data privacy and records management in accordance with hospital policies.

Qualifications

• Greet and assist patients with courtesy and professionalism.
• Communicate clearly with patients and team members.
• Follow hospital policies on confidentiality and data protection.

Responsibilities

• Greets and assists patients on arrival at the clinic.
• Answers telephone calls, emails, and responds to inquiries.
• Schedules patients according to doctor availability and clinic services.
• Secures authorization and endorsements for patient availment.
• Assists cashier in issuing receipts and invoices.
• Collects and encodes patient data to facilitate clinic transactions.
• Manages proper storage and release of medical records.
• Adheres to Data Privacy Act regarding confidentiality of patient records.
• Monitors and orders forms for HMOs and companies.
• Prepares and generate reports accordingly.
• Performs other tasks as assigned.

Job description

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

1. Ensures patients’ safety and comfort
2. Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

1. Greets and assists patients as soon as they arrive at the clinic
2. Answers telephone calls, emails, and respond to inquiries
3. Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
4. Secures Letter of Authorization, approval, endorsement for patient availment
5. Assists cashier in issuing receipts and invoices
6. Collects and encodes patient data needed to facilitate clinic transactions

C. Health Maintenance Organization (HMO) Facilitation & Other Stakeholders

1. Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
2. Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

1. Manages proper storage of medical records
2. Ensures accurate release of medical & diagnostic records
3. Adheres to the Data Privacy Act in terms of confidentiality of patient records
4. Monitors and orders forms for HMOs and companies
5. Prepares and generate reports accordingly
6. Performs other tasks that may be assigned from time to time