Administrative Associate - TMC Clinic (Sun Mall)

The Medical City; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

The Medical City is seeking a Patient Care Administrator to serve as the first contact for patients, guiding them through inquiries, accessing medical services, and ensuring accurate billing. You will support patient flow by greeting arrivals, handling calls and emails, scheduling with doctors, processing authorizations, and assisting the cashier with receipts.

Additionally, you will coordinate with HMOs, protect patient data, manage medical records, and generate reports while maintaining data

Qualifications

• Front desk experience and strong communication abilities.
• Familiarity with medical billing and data privacy basics.
• Ability to coordinate with HMOs and healthcare providers.

Responsibilities

• Greet and assist patients upon arrival.
• Answer calls, emails, and respond to inquiries.
• Schedule patients and refer to other clinics as needed.
• Process Letter of Authorization and endorsements.
• Assist cashier with receipts and invoices.
• Collect and encode patient data for clinic transactions.
• Manage storage and release of medical records.
• Ensure confidentiality under the Data Privacy Act.
• Monitor discounts for HMOs and coordinate with stakeholders.

Job description

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

• 1. Ensures patients’ safety and comfort
• 2. Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

• 1. Greets and assists patients as soon as they arrive at the clinic
• 2. Answers telephone calls, emails, and respond to inquiries
• 3. Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• 4. Secures Letter of Authorization, approval, endorsement for patient availment
• 5. Assists cashier in issuing receipts and invoices
• 6. Collects and encodes patient data needed to facilitate clinic transactions

C. Health Maintenance Organization (HMO) Facilitation & Other Stakeholders

• 1. Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• 2. Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

• 1. Manages proper storage of medical records
• 2. Ensures accurate release of medical & diagnostic records
• 3. Adheres to the Data Privacy Act in terms of confidentiality of patient records

• 1. Monitors and orders forms for HMOs and companies
• 2. Prepares and generate reports accordingly
• 3. Performs other tasks that may be assigned from time to time