Administrative Associate - TMC Clinic (Araneta Center)

The Medical City; Quezon City; Sur place; PHP 180 000 - 280 000; Plein temps

Résumé du poste

The Medical City in Quezon City is seeking a Patient Care Administrator to be the first point of contact for patients, assisting with inquiries, validating information for medical access, and supporting billing processes to ensure a smooth patient experience.

Key duties include greeting patients, managing inquiries via calls and emails, scheduling with doctors, coordinating with HMOs, and handling records with strict privacy and accuracy guidelines.

Qualifications

• Excellent verbal and written communication
• Strong customer service orientation
• Attention to detail in data handling
• Experience with front-desk or patient-facing roles preferred

Responsabilités

• Greet and assist patients as the first point of contact
• Answer calls and emails; respond to inquiries
• Schedule patients with doctors and clinics; refer as needed
• Assist in processing billing documents and authorizations
• Coordinate with HMOs and stakeholders to clarify discounts
• Maintain and protect patient records per Data Privacy Act

Connaissances

Communication

Customer service

Data entry

Formation

High school diploma

Outils

Billing software

Description du poste

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

• 1. Ensures patients’ safety and comfort
• 2. Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

• 1. Greets and assists patients as soon as they arrive at the clinic
• 2. Answers telephone calls, emails, and respond to inquiries
• 3. Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• 4. Secures Letter of Authorization, approval, endorsement for patient availment
• 5. Assists cashier in issuing receipts and invoices
• 6. Collects and encodes patient data needed to facilitate clinic transactions

C. Health Maintenance Organization (HMO) Facilitation & Other Stakeholders

• 1. Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• 2. Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

• 1. Manages proper storage of medical records
• 2. Ensures accurate release of medical & diagnostic records
• 3. Adheres to the Data Privacy Act in terms of confidentiality of patient records

• 1. Monitors and orders forms for HMOs and companies
• 2. Prepares and generate reports accordingly
• 3. Performs other tasks that may be assigned from time to time