Administrative Associate - TMC Clinic (Eastwood)

The Medical City; Quezon City; On-site; PHP 234,000 - 346,000; Full time

Job summary

The Medical City in Quezon City seeks a Front Desk Patient Services representative to be the first contact for patients, assisting with general inquiries, validating information for medical care access, and supporting billing processes to ensure a smooth patient experience across medical and diagnostic services.

Responsibilities include greeting patients, handling calls and emails, scheduling, processing authorizations, assisting with receipts, data encoding, and coordinating with HMOs and

Qualifications

• Excellent communication and interpersonal skills.
• Customer service mindset with patient-focused approach.
• Attention to data privacy and confidentiality.

Responsibilities

• Greet and assist patients upon arrival at the clinic.
• Answer phone calls and emails; respond to inquiries promptly.
• Schedule patients according to doctors and clinic services; refer as needed.
• Secure authorization letters and endorsements for patient access.
• Assist cashier with receipts and invoices; handle payments.
• Collect and encode patient data to facilitate clinic transactions.
• Facilitate HMO and stakeholder discounts; liaison with HMOs and partners.
• Maintain proper storage and release of medical records; ensure accuracy.

Job description

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

• 1. Ensures patients’ safety and comfort
• 2. Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

• 1. Greets and assists patients as soon as they arrive at the clinic
• 2. Answers telephone calls, emails, and respond to inquiries
• 3. Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• 4. Secures Letter of Authorization, approval, endorsement for patient availment
• 5. Assists cashier in issuing receipts and invoices
• 6. Collects and encodes patient data needed to facilitate clinic transactions

C. Health Maintenance Organization (HMO) Facilitation & Other Stakeholders

• 1. Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• 2. Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

• 1. Manages proper storage of medical records
• 2. Ensures accurate release of medical & diagnostic records
• 3. Adheres to the Data Privacy Act in terms of confidentiality of patient records

• 1. Monitors and orders forms for HMOs and companies
• 2. Prepares and generate reports accordingly
• 3. Performs other tasks that may be assigned from time to time