Administrative Associate - TMC Clinic (UP Town Center)

The Medical City; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

The Medical City in Metro Manila seeks a Patient Care Administrator to be the first point of contact for patients, assisting with inquiries and ensuring accurate information for medical care access.

You will support billing, data encoding, appointment scheduling, HMO coordination, and records privacy, contributing to a positive patient experience across the clinic.

This full-time role requires strong communication, empathy, and attention to detail in a fast-paced hospital environment.

Qualifications

• Communication skills to interact with patients and coworkers.
• Ability to enter and verify patient data accurately.
• Familiarity with basic billing processes and inquiries.

Responsibilities

• Greets and assists patients upon arrival and directs them appropriately.
• Answers calls, emails, and responds to patient inquiries.
• Schedules patients with doctors and clinic services, and refers to other clinics as needed.
• Secures letters of authorization and approvals for patient access.
• Assists cashier with receipts and invoices; handles data encoding for transactions.

Skills

Patient communication

Data entry

Billing support

Job description

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

• 1. Ensures patients’ safety and comfort
• 2. Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

• 1. Greets and assists patients as soon as they arrive at the clinic
• 2. Answers telephone calls, emails, and respond to inquiries
• 3. Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• 4. Secures Letter of Authorization, approval, endorsement for patient availment
• 5. Assists cashier in issuing receipts and invoices
• 6. Collects and encodes patient data needed to facilitate clinic transactions

C. Health Maintenance Organization (HMO) Facilitation & Other Stakeholders

• 1. Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• 2. Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

• 1. Manages proper storage of medical records
• 2. Ensures accurate release of medical & diagnostic records
• 3. Adheres to the Data Privacy Act in terms of confidentiality of patient records

• 1. Monitors and orders forms for HMOs and companies
• 2. Prepares and generate reports accordingly
• 3. Performs other tasks that may be assigned from time to time