Administrative Associate

The Medical City; Biñan; On-site; PHP 180,000 - 240,000; Full time

Job summary

The Medical City Clinic Southwoods is seeking an Administrative Associate to join the team and serve as the first point of contact for patients, ensuring a quality experience while assisting with inquiries, validating access to care, and supporting billing processes.

Reporting to the Clinic Manager, you will greet patients, coordinate appointments, respond to calls and emails, assist with documents for HMOs, and help maintain accurate medical records in a confidential environment.

Qualifications

• Excellent communication, both verbal and written.
• Strong customer service orientation.
• Excellent interpersonal and organizational skills.
• Fresh graduates welcome; 6 months related experience preferred.

Responsibilities

• Assist patients and respond to general inquiries.
• Validate information for medical care access.
• Verify accuracy of billing purposes and processes.
• Greet and assist patients upon arrival at the clinic.
• Prepare reports and coordinate with HMOs and stakeholders.
• Maintain proper storage and confidentiality of patient records.

Skills

Communication skills

Customer service

Interpersonal skills

Organizational skills

Education

4-year course degree

Job description

The Medical City Clinic Southwoods is searching for a Administrative Associate to join the team and help lead the organization to the next level. This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

This role reports directly to the Clinic Manager of TMC Clinic Southwoods.

What’s The Role All About?

Job responsibilities include, but are not limited to:

• Ensures patients' safety and comfort
• Assists in the performance of needed medical and diagnostic procedures
• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries
• Schedule patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions.
• Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• Serves as an ambassador for partner HMOs and stakeholders
• Manages proper storage of medical records
• Ensures accurate release of medical & diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• Monitors and orders forms for HMOs and companies
• Prepares and generate reports accordingly

Who Are We Looking For?

An effective Administrative Associate must possess the following skills:

• Proficient Communication Skills (Verbal and Written)
• Customer Service Skills
• Interpersonal Skills
• Organizational Skills

Ideally, a candidate must be at least a graduate of any 4-year Course, preferably with at least 6 months of related work experience. Fresh graduates are welcome to apply.