Administration Support

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Great Place to Work

Company trips

Medical care for you and family

Flexible work setup

LinkedIn Learning and training

Job summary

Hammerjack Pty Ltd is seeking an organized Administrative Support professional to join its insurance broking team in Manila. You will manage renewals, schedules and client documentation, while coordinating with brokers to ensure timely completions.

The role emphasizes proactive task management, accuracy in handling documents, and strong client communication within a high-volume environment. Hybrid work setup available after probation.

Qualifications

• 1-5 years of experience in administration or a similar support role; insurance brokerage experience is a plus.
• Strong attention to detail, especially with documents, client information and high-volume transactions.
• Proactive, organised and able to work in a high-volume environment while maintaining accuracy.
• Confident in following up on outstanding tasks, keeping work moving and meeting deadlines.
• Excellent communication with clients and stakeholders; experience with insurance systems is beneficial.

Responsibilities

• Manage the pre-renewal process by preparing renewal schedules, gathering required forms and information, and sending renewal documentation to clients.
• Coordinate the renewal process by following up with clients for outstanding information and forms, then collating and handing the completed file to the broker.
• Prepare client funding and Pay by the Month documentation and follow up on outstanding payments and forms.
• Provide general administrative and office support, including client and internal follow-ups to keep tasks moving.

Skills

Administration

Attention to detail

Communication skills

Organizational skills

Proactive

Education

High school diploma or equivalent

Tools

MS Office

Insurance systems

Job description

Are you keen to join a top Aussie insurance brokerage firm that specializes in general insurance and has a broad national network

The Opportunity

You will support a highly experienced insurance broking team by keeping policy administration, timely renewals, and debt follow-ups running smoothly. If you also value dedication, transparency, collaboration and continuous learning just like our clients, this role is for you!

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

Stepping out of your comfort zone opens a whole new world of opportunities for you .- Business Support Officer, ASW Philippines.

What You’ll Do

• Manage the pre-renewal process by preparing renewal schedules, gathering required forms and information, and sending renewal documentation to clients.
• Coordinate the renewal process by following up with clients for outstanding information and forms, then collating and handing the completed file to the broker.
• Prepare client funding and Pay by the Month documentation and follow up on outstanding payments and forms.
• Provide general administrative and office support, including client and internal follow-ups to keep tasks moving.

Key Criteria

• 1-5 years of working experience in administration or a similar support role; insurance brokerage experience is a plus.
• Strong attention to detail, particularly when handling documents, client information and high-volume transactions.
• Proactive, organized and comfortable working in a high-volume environment while maintaining accuracy.
• Confident in taking the initiative to follow up on outstanding tasks, keep work moving, and meet deadlines.
• Confident communication skills, particularly when communicating with clients and stakeholders.
• Previous experience with insurance system will be highly regarded.
• Insurance claims experience or Tier 1, Tier 2 insurance qualifications will be an advantage.

Work setup

• Manila (BGC, Taguig): 6 AM - 3 PM (PHT) fully onsite during the probation period, with a hybrid setup (3 days onsite, 2 days remote) after probation.