Admin Support

Hammerjack Pty Ltd; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a detail‑oriented administrator with strong data entry skills in Manila Bay area. The role combines customer service with system‑driven tasks, requiring accurate input, SOP adherence, and timely handling of requests.

You will liaise with clients, engineers, and internal teams to ensure smooth workflow and issue resolution. The position emphasizes accuracy, organizational prowess, and proactive communication to support project success and customer satisfaction in a

Qualifications

• Review project data and accurately input, update, and maintain project details within the system per SOPs.
• Maintain high performance standards and reliability in daily tasks.
• Handle customer, client, and engineer queries related to outstanding and ongoing requests.

Responsibilities

• This role mixes customer service and administrative tasks.
• Review project data and input/update project details per SOPs.
• Maintain performance standards and timely completion of requests.
• Document review including collation, distribution and filing per policies.
• Liaise with internal and external groups via email and phone.
• Assist customers and stakeholders in troubleshooting workflow issues.
• Maintain collaborative team relationships and suggest process improvements.
• Handle queries from customers, clients and engineers regarding requests.

Skills

Data entry

Attention to detail

Organizational skills

Communication

Stakeholder management

Problem solving

Job description

Duties and Responsibilities:

• This role is a mixture of customer service and administrative, system-driven tasks.
• Review project data and accurately input, update, and maintain project details within the system in accordance with established Standard Operating Procedures (SOPs).
• Actively contribute to business success by maintaining expected performance standards.
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers requirements.
• Document review, including collation, distribution and filing according to policies and procedures.
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests.
• Liaise with different internal and external groups through e-mail and phone calls.
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests.
• Maintain a collaborative relationship within the team.
• Provide recommendations for continuous improvement.

Skills And Competencies

• Strong data entry and administrative support skills.
• Excellent attention to detail and organizational abilities.
• Ability to work accurately in a fast-paced, process-driven environment.
• Strong communication and stakeholder management skills.
• Flexible and adaptable to changing processes and business requirements.
• Problem-solving skills with the ability to identify issues and contribute to effective resolutions.