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VA Masters is seeking a highly detail-oriented Operations & Administrative Virtual Assistant to support the daily operations of our growing custom apparel business. This role centers on order intake, production tracking, and client records, where fabrics, shipments, forms, and invoices move at once and accuracy carries real financial weight.
You will work independently, spot problems early, and manage forms, shipments, and records across internal systems.
Job Summary:
We're keen to bring on a highly detail-oriented Operations & Administrative Virtual Assistant to support the daily operations of a growing custom apparel business. This role sits at the center of order intake, production tracking, and client records - where fabrics, shipments, forms, and invoices are all in motion at once and accuracy carries real financial weight. We are seeking someone who works independently, spots problems before they surface, and simply handles things.
Key Responsibilities:
Complete detailed client and production forms with full accuracy
Support production workflows from order intake through final delivery
Track incoming and outgoing materials, shipments, and inventory
Update CRM and project boards with client information, orders, shipments, and production status
Maintain accurate, complete, and current records across all internal systems
Enter invoices and basic financial data, and track payments, follow-ups, and outstanding balances
Manage the calendar, schedule meetings, and keep deadlines on track
Monitor the inbox, draft replies, send reminders, and handle client follow-ups
Keep team to-do lists organized so nothing falls through
Identify workflow gaps and resolve issues proactively
Assist with e-commerce order updates as needed
Mandatory Skills:
Exceptional attention to detail - able to catch errors before they become expensive
Proven experience in administrative and operations support
Strong organizational skills with the ability to manage multiple moving parts simultaneously
Comfortable with data entry and CRM or project-management tools
Excellent written and verbal English communication skills
Fast learner with strong common sense and sound judgment
Reliable, detail-oriented, and able to work independently without constant instruction
Preferred Skills:
Experience with Monday.com or a similar CRM/project-management platform
QuickBooks Online experience, including invoicing and basic financial data entry
Background in inventory, order tracking, or logistics coordination
Familiarity with Shopify order management
Prior experience supporting a fashion, apparel, retail, or production-based business
Experience working with US-based businesses
Ability to manage multiple projects simultaneously
Why Join Us:
This is a role with a real growth path - it begins with a defined scope by design, and the intent is to expand it for the right person as they prove capable. You won't be doing filler work: every form, shipment, and record you touch directly affects production and client satisfaction. We value initiative and ownership, and you'll be trusted to run your own workflows rather than wait for instructions.