Admin/Customer Service Officer - Mortgage Broking | Onsite | Pampanga

Emapta; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift schedule

Fixed weekends off

Prime office location in Pampanga

Salary Advance Program

Upskilling through Emapta Academy

Office gym access

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves

Job summary

Emapta Philippines invites an Admin/Customer Service Officer to join its mortgage broking team onsite in Pampanga. You will manage loan applications, coordinate with clients, brokers and banks, and drive timely settlements with accuracy and professional client service.

The role requires finance or office administration background, 3+ years experience, and strong Mercury/Connective software familiarity. Attractive salary and growth opportunities with Emapta.

Qualifications

• Minimum of 3 years of relevant experience
• General administrative experience, ideally within the finance industry
• Background in finance or office administration
• Knowledge of Australian banking processes is highly desirable

Responsibilities

• Maintain accurate and up-to-date information in the Mercury system.
• Prepare complete and accurate loan applications before submission.
• Monitor loan assessments and respond promptly to lender requests.
• Liaise with clients, brokers, banks, and other relevant parties throughout the loan process.
• Coordinate all key milestones leading up to settlement.
• Provide general administrative and customer service support to the mortgage broking team.

Skills

Attention to detail

Written communication

Client-focused

Organizational skills

File management

Team collaboration

Proactive mindset

Adaptability

Tools

Mercury

Connective

AOL

Microsoft Office

Microsoft Dynamics 365 Finance

Job description

Navigate New Possibilities Across Australian Banking and Finance

When financial goals become life-changing milestones, exceptional support makes the difference. The Admin/Customer Service Officer (Mortgage Broking) ensures loan applications remain accurate, organized, and responsive from preparation through settlement. By enabling brokers and clients to move forward confidently, you influence outcomes across Australia while building a rewarding global career with Emapta, created for top 1% talent seeking stability, growth, and purpose globally.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, SM City Clark, Pampanga
• Shift: Day Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Experience and Industry Background

• Minimum of 3 years of relevant experience
• General administrative experience, ideally within the finance industry
• Background in finance or office administration
• Knowledge of Australian banking processes is highly desirable

Technical Skills

• Proficiency in Mercury and Connective
• Familiarity with AOL is highly desirable
• Proficiency in Microsoft Office and familiarity with Microsoft Dynamics 365 Finance

Key Qualities

• Exceptional attention to detail
• Strong written and verbal communication skills
• Proactive and client-focused mindset
• Strong organizational and file management skills
• Ability to manage more than 25 files simultaneously
• Collaborative and team-oriented approach
• Genuine commitment to excellent client service
• Coachability and adaptability

Responsibilities

• Maintain accurate and up-to-date information in the Mercury system.
• Prepare complete and accurate loan applications before submission.
• Monitor loan assessments and respond promptly to lender requests.
• Liaise with clients, brokers, banks, and other relevant parties throughout the loan process.
• Coordinate all key milestones leading up to settlement.
• Provide general administrative and customer service support to the mortgage broking team.

About the Client

Our client is a distinguished Australian mortgage and finance brokerage renowned for transforming complex lending journeys into seamless, personalized experiences. Serving clients nationwide, the firm has built a strong reputation for securing competitive home, investment, personal, and business finance solutions. Its accomplished team combines deep industry expertise, rigorous market comparison, and exceptional service to deliver lasting value. With trusted guidance and comprehensive support, the company continues to help Australians achieve ambitious property, business, and lifestyle goals with confidence and clarity.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.