Admin/Billing Assistant

SM Development Corporation; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

SM Development Corporation is seeking a full-time Administrative Support professional in the Philippines. The role covers daily office tasks, billing, collections, and resident relations, ensuring accurate records and responsive service to residents.

Responsibilities include coordinating with management, vendors, and finance to keep operations smooth, handle inquiries, and maintain confidential financial data. A business-related degree and prior related experience are preferred.

Qualifications

• Graduate of a business-related course (e.g., Business Administration, Accounting, Finance, or related field).
• Prior experience in administrative support, billing, or collections, preferably in property or HOA.
• Good communication and customer service skills.
• Basic knowledge of accounting and billing software is an advantage.

Responsibilities

• Provide administrative support including filing, data entry, and document management.
• Process billing statements, collect payments, monitor accounts receivable and enforce collections policies.
• Serve as primary contact for residents on billing and administrative concerns and resolve disputes.
• Coordinate with vendors and property management on billing or administrative matters and prepare reports.
• Maintain organized files and prepare periodic reports on collections and admin tasks for management.

Skills

Data entry

Communication skills

Customer service

Billing software knowledge

Education

Business-related degree (BA/BS)

Tools

Accounting software

Job description

JOB DESCRIPTION

Administrative Support:

• Assist in daily office tasks including filing, data entry, and document management

• Coordinate schedules, meetings, and communications for village administrators or management.

• Handle resident inquiries via phone, email, or in-person, providing timely and accurate information

Billing and Collections:

• Prepare and issue billing statements for village dues, fees, and other charges.

• Process payments received from residents through various channels.

• Monitor accounts receivable and follow up on overdue payments.

• Implement collection policies and elevate delinquent accounts as necessary.

• Maintain accurate billing and payment records.

Resident Relations:

• Serve as a point of contact for residents regarding billing and administrative concerns.

• Assist in resolving resident disputes related to payments and billing.

• Provide information on payment plans or options when applicable.

Coordination with Vendors and Property Management:

• Support coordination with service providers and vendors related to billing or administrative matters.

• Assist with preparation of reports on collection status and administrative activities.

• Collaborate with village administrator and finance teams to ensure smooth operations.

Recordkeeping and Reporting:

• Maintain organized files of all billing documents, receipts, and correspondence.

• Prepare periodic reports on collections and administrative tasks for management review.

• Ensure confidentiality and security of financial and personal data.

JOB QUALIFICATIONS AND SKILLS REQUIRED

• Graduate of a Business-related course (e.g., Business Administration, Accounting, Finance, or related field).

• Prior experience in administrative support, billing, or collections, preferably in property or HOA

• management.

• Good communication and customer service skills.

• Basic knowledge of accounting and billing software is an advantage.